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Coffee Makers Support

Coffee Makers

Are there any shipping delays related to the COVID-19 pandemic?

We have returned to our regular shipping time frames. Therefore, you can expect your order to arrive within 3 to 5 business days. For those living in major metropolitan areas, you may receive your order earlier. However this is not guaranteed. While we do not have any shipping delays at the moment, please note the situation can change at any point in time and may result in unforeseen delays.

Is Keurig.ca still open for business during the COVID-19 pandemic?

Yes, Keurig Canada is considered an essential business, therefore we remain fully operational. You can still order coffee makers, accessories, and your favourite beverage products at Keurig.ca.

Does Keurig.ca offer free shipping?

Yes, we're offering free shipping on all orders over $25.

Can you safely guarantee deliveries?

As previously mentioned, all orders are delivered by Canada Post. They have adopted new precautionary measures—including contactless delivery in certain instances—to ensure the health and safety of the general public. You can read more about these new measures here.

Is your customer service department still open?

Yes, you can reach our customer service department by calling 1-800-361-5628. You can also fill out this email form and we’ll get back to you as soon as possible.

What is Keurig Canada’s official statement regarding the COVID-19 pandemic?

Dear Keurig.ca Customers,

Our daily lives have been impacted by the coronavirus pandemic (COVID-19). As we are facing this period of uncertainty, we must all adapt and show solidarity. Therefore, we reacted quickly and adapted our work processes and methods to prioritize the health and safety of our employees, customers, and the entire community in which we operate.

To meet the current demand, our teams are increasing their efforts to reinforce and support our supply chains. This will ensure that our coffee and hot beverages—which are produced right here in Canada—as well as our coffee makers, will continue to reach our customers.

We will continue our distribution in grocery stores so you can get the essential items that are daily staples of life, and through our online store at Keurig.ca, which offers free delivery for all purchases over $25. This incentive is to encourage additional shopping options while our movements are temporarily restricted.

Rest assured that the entire Keurig® team is engaged to serve all Canadians during these difficult times. Canada Post is doing everything possible to maintain their services to deliver your shipments in a timely manner to your doorstep while keeping people safe.

* * *

In exceptional situations, exceptional measures. With more than 1,400 employees in Canada, Keurig® is committed to providing safe working conditions and following public health recommendations. In this context, we are working diligently to protect our employees and have implemented preventive measures to prevent the virus from spreading, including protocols and guidelines for complete sanitation of our facilities that already meet world-class food safety practices.

Take care! The health and safety of our loved ones are the most precious thing.

If you have any questions or concerns, please do not hesitate to contact our customer service department at 1-800-361-5628.

Best regards,

The Keurig.ca Team

Who should I contact if I need support?

If you need support for your Keurig® coffee maker, please contact our customer service team at 1-800-361-5628. We can answer all of your questions related to your coffee maker or any products purchased from Keurig.ca.

Are Keurig® K-Cup® pods recyclable?

Yes, K-Cup® pods are made with a material called plastic #5, which is 100% recyclable. To recycle your K-Cup® pod, simply peel the lid, empty the coffee grains in the compost, and place the capsule in your recycling bin. To learn more about our sustainability initiatives, visit our dedicated sustainability page today.

Where is the serial number located? How many digits is it?

To view the serial number, remove the Water Reservoir. On the exposed side panel of the brewer, you will see the 14-digit, alphanumeric serial number. To register your coffee maker, head to https://www.keurig.ca/appliances/register-brewer.

What are the measurements of each coffee maker?

 
Coffee Maker Height Width Depth
K-Mini® 30.73 cm 13.90 cm 33.30 cm
K-Duo® Essentials 30.48 cm 30.48 cm 33.02 cm
K-Mini Plus® 30.73 cm 11.43 cm 28.70 cm
K-Elite™ 33.27 cm 25.14 cm 32.26 cm
K-Compact® 31.75 cm 20.83 cm 35.53 cm
K-Select® 31.75 cm 23.37 cm 29.46 cm
K-Duo® 30.48 cm 25.40 cm 30.48 cm
K-Café® 31.75 cm 38.86 cm 29.72 cm
K-Latte™ 31.75 cm 21.59 cm 33.53 cm
K-Café® Special Edition 31.75 cm 38.86 cm 29.72 cm
K-Duo® Plus 35.56 cm 20.32 cm 27.94 cm
K-Slim™ 30.50 cm 38.90 cm 11.90 cm

Are the components BPA (Bisphenol A) free?

Currently all Keurig® coffee maker components comply with Canadian industry standards established by Health Canada. Therefore, all components in which water circulates throughout is 100% BPA-free.

Where can I get replacement parts for my Keurig® coffee maker?

You can shop for replacement products on our accessories page.

Can I adjust the size of my beverage?

Yes, depending on your Keurig® coffee maker, you can adjust the size of your beverage. Please consult the list below:

K-Mini® yes, brews between a cup between 177 to 355 ml depending on how much water you fill in the reservoir.
K-Duo® Essentials yes, brews a 237, 296 or 355 ml cup of coffee.
K-Mini Plus® yes, brews between a cup between 177 to 355 ml depending on how much water you fill in the reservoir.
K-Elite™ yes, brews 5 different cup sizes.
K-Compact® yes, brews a 175, 235 or 295 ml cup of coffee.
K-Select® yes, brews a 177, 237, 296 or 355 ml cup of coffee.
K-Duo® yes, brews a 177, 237, 296 or 355 ml cup of coffee.
K-Café® yes, brews a 177, 237, 296 or 355 ml cup of coffee.
K-Latte™ yes, brews a 177, 237 or 296 ml cup of coffee.
K-Café® Special Edition yes, brews a 177, 237, 296 or 355 ml cup of coffee.
K-Duo® Plus yes, brews a 177, 237, 296 or 355 ml cup of coffee.
K-Slim™ yes, brews between a cup between 177 to 355 ml depending on how much water you fill in the reservoir.

I’ve misplaced the user manual for my coffee maker, Where can I get another one?

How much power does the Keurig® coffee maker use?

Keurig® home brewers use the most power during their initial start up. When heating for the first time after being off, peak usage is 1,500 watts. If the power is kept on, the brewer will keep the internal tank up to temperature using between 200-400 watts when heating.

While idle and not maintaining heat, the brewer will use the average electricity of a 60-watt light bulb. All Keurig® home brewers are equipped with an Energy Savings Mode Auto Off feature should you choose not to leave the brewer on. The initial heating mode when turning the power on should take about three minutes.

This information applies to the all of our coffee makers, which include:

K-Mini®
K-Duo® Essentials
K-Mini Plus®
K-Elite™
K-Compact®
K-Select®
K-Duo®
K-Café®
K-Latte™
K-Café® Special Edition
K-Duo® Plus
K-Slim™

Can I buy a commercial coffee maker for my home?

Yes, you can shop for a commercial coffee maker at https://www.keurig.ca/business-solutions, but you’ll need to contact a sales representative to purchase one. However, we strongly recommend our home coffee makers be used at home, and our commercial coffee makers be placed in commercial and office settings.

How do I fix a short cup?

"If your brewer is not brewing the full amount selected, it may be caused by the following: 

1. The exit needle is clogged by coffee grounds or cocoa mix. Please refer to the K-Cup® cleaning instructions. 

2. The brewer may need to be descaled. Please refer to the descaling instructions.

3. The removable water reservoir was removed during brewing. Place the water reservoir back onto the brewer and perform a cleansing brew without a portion pack."

How hot is the water in the coffee maker?

The internal water temperature of your Keurig® coffee machine is 89°C (192° F). Therefore, when you brew a coffee, tea or hot cocoa, the temperature of the liquid is approximately 89°C (192° F). Although, it’s important to note that the temperature can vary depending on the type of cup or mug used. For example, the temperature of the liquid in a ceramic mug will differ greatly compared to a paper cup.

This information applies to the all of our coffee makers, which include:

K-Mini®
K-Duo® Essentials
K-Mini Plus®
K-Elite™
K-Compact®
K-Select®
K-Duo®
K-Café®
K-Latte™
K-Café® Special Edition
K-Duo® Plus
K-Slim™

How do I adjust the strength of my beverage?

The following coffee makers feature the ‘Strong Brew’ function, which intensifies the taste of your coffee:

K-Select®
K-Elite™
K-Duo®
K-Duo® Plus
K-Café® Special Edition
K-Café®
K-Mini Plus®
 

How do you use the strong brew function? Simply insert a new K-Cup® into your coffee machine and press the strong brew button.

How much liquid does the drip tray hold?

The drip tray will hold up to 237 ml of liquid. This information applies to all Keurig® coffee makers. If you’re looking to purchase another drip tray, please consult our accessories page.

How do I remove the drip tray?

To remove the drip tray, simply slide it toward you, keeping it level at all times to avoid spilling. Clean with a damp, soapy, lint-free, non-abrasive cloth. If you’re looking to buy a replacement Drip Tray, check out our accessories page.

Do you sell Keurig 2.0 coffee makers?

No, we no longer sell Keurig 2.0 coffee machines. The 2.0 lineup was discontinued in 2014 and replaced with our current range of innovative Keurig® coffee makers. However, you may still find Keurig 2.0 replacement parts on our accessories page.

What do I do if my Keurig® coffee maker is leaking from the base?

Firstly, power off your coffee machine and unplug it from the electrical source. If your coffee maker has a removable water reservoir, gently remove it and check for any cracks or fissures. If you do find a crack, purchase a new water reservoir from our accessories page. You can also contact our customer service department by calling 1-800-361-5628 or fill out this email form.

What do I do if my Keurig® coffee maker won’t turn on?

If you’re having trouble turning on your Keurig® coffee maker, try the following tips:

 

1. Check if the coffee maker is properly plugged into the electrical outlet.

2. Try plugging other appliances into the same outlet. If the problem persists, you may have an electrical issue.

3. See if the coffee maker works using a different electrical outlet in your home.

If none of these steps worked, contact our customer service department by calling 1-800-361-5628 or fill out this email form.

My coffee maker is powering off unexpectedly

This issue relates mainly to customers who continue to use Keurig 2.0 coffee makers, which have been discounted since 2014. In most cases, the ‘energy saver’ function is enabled, which is the reason why your coffee maker powers off unexpectedly. To disable this function, head to the settings menu on the LCD screen and click the energy saver function.

 

If you recently bought a new coffee maker from Keurig.ca and are experiencing this problem, call 1-800-361-5628 or fill out this email form.

What do I do if the needle broke?

If you’ve noticed the needle to puncture the K-Cup® pods is broken, immediately call our customer service department at 1-800-361-5628 or fill out this email form. Do not continue to use your Keurig® coffee maker during this time until the issue is resolved. Unfortunately we do not sell replacement needles or holder receptacles on our accessories page.

Where can I buy a commercial Keurig® coffee maker?

Visit https://www.keurig.ca/business-solutions for more information on our commercial lineup of coffee makers. To purchase one of these commercial coffee makers, fill out this form.

Does Keurig.ca offer any sales?

Yes, please head to our sale section page for exclusive deals on coffee makers and K-Cup® pods.

Does my Keurig® coffee maker boil water?

No, our coffee makers do not boil water. However, the temperature of the liquid is approximately 89°C, which is suitable for coffee, tea, and hot chocolate.

Do Keurig® coffee machines make lattes and cappuccinos?

Yes, we sell three coffee makers that make incredible lattes and cappuccinos.

 

The models that can create these speciality beverages are listed below. Each coffee maker is also equipped with a milk frother.

K-Café®

K-Café® Special Edition

K-Latte™

Should I leave my Keurig® coffee machine on all the time?

No. We recommend you power off your machine after each use.

Where can I buy coffee pods for my Keurig® coffee maker?

You can purchase K-Cup® pods directly from Keurig.ca! Discover our entire range of K-Cup® pods today.

Can I use Tassimo or Nespresso capsules in my Keurig® coffee machine?

No. You can only use Keurig® K-Cup® pods in Keurig® coffee machines.

How do I use the My K-Cup® Universal Reusable Coffee Filter?

Fill the My K-Cup® Universal Reusable Coffee Filter with ground coffee up to one of the two lines, depending on the intensity and amount of coffee desired. Next, place the coffee filter in your Keurig® coffee machine and brew normally.

Can I put the My K-Cup® Universal Reusable Coffee Filter in the dishwasher?

Yes, you can put the My K-Cup® Universal Reusable Coffee Filter in the dishwasher on the top rack of the dishwasher.

Can I change the temperature of my Keurig® coffee machine?

No, you cannot change the temperature of your Keurig® coffee machine.

Can I make iced coffee with my Keurig® coffee machine?

Yes, you can make iced coffee the K-Café® and K-Café® Special Edition. These two coffee makers can froth cold milk to create the perfect iced latte. You can also purchase the Van Houtte® Cold Brew coffee maker, which is specifically designed to make iced beverages.

Should I use vinegar to clean my coffee maker?

No, we always recommend using our descaling solution to clean your coffee maker. The acidity in vinegar is not always standardized, therefore, you may actually be damaging your coffee maker by using a vinegar solution. For more information, read our how-to blog post about descaling your Keurig® coffee maker.

How do I clean the K-Cup® holder receptacle?

1.  Remove the K-Cup® assembly. To remove the assembly from the brewer, open the cover by lifting the handle. Grasp the top of the K-Cup® holder with one hand while pushing the bottom of the assembly upward with the other until it releases. The K-Cup®holder is dishwasher safe. 

2.  Clean the funnel. The funnel can be removed from the K-Cup® holder by pulling on it until it snaps off. The funnel is dishwasher safe. To replace it just snap it back onto the K-Cup® holder. 

3.  Clean the exit needle. The exit needle is located on the inside bottom of the K-Cup® holder. If coffee grounds or cocoa mix get clogged in the exit needle, it can be cleaned using a paper clip or similar tool. Remove the funnel from the K-Cup® holder, insert the paper clip into the tube and move it around to loosen the clog and remove any debris. Please note, you cannot poke all the way through the needle as the opening of the needle is located on the side and not the top.

4.  Install the K-Cup® assembly into the brewer. After cleaning, align the K-Cup® holder tabs with the opening placing the two front tabs on the bottom and the single tab on top, and snap it into place by pushing down on the top rim.

 

If you need additional assistance, please call our Customer Service department at 1-800-361-5628. You can also fill out this email form and our team will get back to you as soon as possible.

My coffee maker is not working, can I have it serviced?

We are sorry that you are having issues with your Keurig® coffee maker. Customer Satisfaction is very important to us. Please contact our customer support at 1-800-361-5628 or you can also email us using this form.

How do I drain and store the coffee maker?

Once your Keurig® coffee maker has been primed, you cannot empty the water from the inside. The coffee maker's internal tank cannot be drained. If you need to store your coffee maker, empty the removable water reservoir and store your brewer in a safe and frost-free environment. Be sure to store your brewer in its upright position to avoid water leakage from the inner tank.

If you store the brewer in a cold environment, you run the risk of water freezing inside the brewer and causing damage. When you prepare to use it after storage, we recommend rinsing the removable water reservoir with fresh water and running three cleansing brews without a K-Cup® pod.

If you plan to move your coffee maker to a different location, turn it off, unplug it, and empty the removable water reservoir. If your coffee maker has been in an environment below freezing, please be sure to let it warm to room temperature for two hours before brewing.

How do I perform a cleansing brew?

When you first purchase a new Keurig® coffee maker, we often recommend a cleansing brew. This helps prepare the coffee maker to brew high-quality coffee and removes any impurities. To perform a cleansing brew, do NOT insert a K-Cup® pod.

 

Ensure the water reservoir is full and press the brew button function. Your coffee maker will produce clear, hot water. Empty this clear water in the sink and repeat if necessary. You can also do a cleansing brew periodically. If your coffee maker needs to be cleaned, use the descaling solution.

How often do I need to descale my coffee maker?

The frequency of descaling depends on the level of mineral content of your water. This is why we recommend using filtered or bottled water. Calcium deposits or scale may build up in your brewer and hinder your brewer performance. Regularly descaling your brewer every 3 to 6 months helps prevent this from occurring.

How do I descale my coffee maker?

For detailed instructions, please refer to the user guide. You can also watch this video or read our blog post on how to descale your Keurig® coffee maker.

What kind of maintenance is required for my coffee maker?

Regular cleaning will prolong the life of the brewer and is recommended for proper operation. We recommend cleaning the external components with a soapy, damp, non-abrasive cloth. Never immerse the brewer in water or other liquids.

The removable water reservoir and water reservoir lid are NOT dishwasher safe so you’ll need to clean them by hand. Your brewer should be descaled every three to six months. Scale buildup is harmless, but if left unattended, it can hinder your brewer's performance. Descaling your brewer regularly helps maintain the heating element, water reservoir, and other parts of the brewer that come in contact with water.

We strongly recommend descaling your brewer every three months if your water has a high mineral content. To descale your brewer, only use our descaling solution.

Do I need a water filter?

Our water filters are made of charcoal that help purify the water in your reservoir. This helps enhance the flavour and taste of the coffee. We recommend changing the filters every 2 months. Don’t forget to descale your coffee maker as well every 3 to 6 months.

How do I get a replacement water reservoir?

Head over to our accessories page where you will find a range of replacement water reservoirs. Please ensure you purchase the right reservoir that corresponds to your Keurig® coffee maker.

Can I use distilled water?

No. We advise against the use of distilled water as it can make the coffee taste flat. Moreover, since distilled water contains no minerals, your coffee maker may not be able to detect water in the reservoir and the “add water” light will remain on.

My beverage isn’t hot enough, what do I do?

There may be an issue with the internal hot water tank. Start by turning off your coffee maker and removing the chord from the power source. Hold a cup under the area where liquid normally comes out and hold the brew button.

 

After 5 to 10 seconds, liquid should be coming out from the internal hot water tank. Drain all of the liquid and wait a few minutes before plugging your coffee machine back into the power source. Next, try brewing a cup of coffee. If the liquid is still cold, contact our customer service department at 1-800-361-5628 or fill out this email form.

What if I don’t like my coffee maker? Is there a 30-day money-back guarantee?

Yes, we offer a 30-day money-back guarantee. Please contact our Customer Service department for assistance at 1-800-361-5628. You can also fill out this email form and we’ll get back to you as soon as possible.

Limited-time one year warranty

We offer a limited-time one year warranty on all Keurig® coffee machines. For more information, call our Customer Service department at 1-800-361-5628. You can also fill out this email form and our agents will respond promptly.

How do you obtain a warranty service?

Keurig® coffee makers are high-quality appliances and, with proper care, are intended to provide years of satisfying performance. However, should the need arise for warranty servicing, please call our Customer Service department at 1-800-361-5628. You can also fill out this email form and we’ll get back to you as soon as possible.

Appropriate use of Keurig® commercial and home coffee makers

Voluntary recall – repair required

In cooperation with the U.S. Consumer Product Safety Commission (“CPSC”) and Health Canada, Keurig Green Mountain, Inc. is voluntarily recalling MINI Plus Brewing System units with model number K10 (formerly identified as B31) produced prior to July 2014. This issue does not affect any other brewer models.

What occurs?

Hot liquid could escape from certain MINI Plus Brewing System units during use. Keurig® has determined that this event is more likely to occur if the brewer is used to brew more than two cups in quick succession.

Action required.

Please contact us immediately to obtain a free easy-to-install repair kit which resolves the potential issue. To determine if your brewer is among those units potentially affected based on its serial number displayed on the bottom of the unit (pictured below) visit www.miniplusbrewer.com any time or call toll-free at (844) 255-7886 Monday through Friday from 8:00 a.m. to 8:00 p.m. (Eastern Time) and Saturday and Sunday from 8:00 a.m. to 3:00 p.m. (Eastern Time) or email keurig@inmar.com.
In the meantime, you can continue to use your brewer. We recommend you avoid brewing more than two cups in rapid succession and maintain an arm’s length distance from the brewer during the brewing process.

If you purchased the product as a gift, please notify the gift recipient of this important safety information.

The satisfaction and safety of our consumers is our highest priority and we are committed to resolving this issue as quickly as possible.

We appreciate your immediate attention to this important request. Please contact our toll-free MINI Brewer Plus hotline with any questions or concerns: (844) 255-7886 or visit www.miniplusbrewer.com for additional information.

Sincerely,

Keurig Consumer Care
Company statment
CPSC Press Release
Health Canada Notice