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Terms and Conditions


These conditions may be modified when deemed necessary, so be sure to check them periodically as your continued use of the site signifies your acceptance of any changed items.

Your use of this Web site constitutes your acceptance of the following conditions. Please familiarize yourself with them. If you do not agree with these conditions, please discontinue usage of this site. These conditions may be modified when deemed necessary; so please check them from time to time as your continued use of the site signifies your acceptance of any changed items. WHILE WE MAKE REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ABOUT Keurig, Incorporated (“KEURIG”) ON THIS SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THIS SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT KEURIG.

  • Rules of Use

    You also agree that you will not engage in prohibited conduct while using this Site. By way of illustration and not limitation, prohibited conduct includes the following:

        1.    Attempt to access any area of the Site that you are not authorized to access or to access the Site by means other than through the interface that is provided by Keurig;
        2.    Interfere or attempt to interfere with the proper working of the Site or any application or link;
        3.    Take any action that imposes an unreasonable or disproportionately large load on the Site's infrastructure;
        4.    Reverse engineer or otherwise attempt to discover any source code relating to the Site or any application;
        5.    Send any viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other information that may damage the Site (including any application) or other information, data, or the operation of Keurig’s or a third party's computer systems or property;
        6.    Use the Site (including any application) for any unlawful or harmful purpose or to defame or harass anyone, or use them other than in full compliance with applicable law;
        7.    Use any robot, spider or other automatic device not provided by Keurig; or
        8.    Use the Site or any application for any commercial use.

  • Restrictions on use
    The text, images, graphics, sound files, animation, video and/or their arrangement on Keurig’s website are all subject to intellectual property right protection and such material from www.keurig.ca and any other world wide web site owned, operated, licensed or controlled by Keurig or any of their related, affiliated or subsidiary companies (collectively “Keurig”) may not be copied, distributed, republished, uploaded, posted or transmitted in any way without the prior written consent of Keurig. Modification or use of the materials for any other purpose violates Keurig intellectual property rights. Neither title nor intellectual property rights are transferred to you by access to this site, but remain with Keurig, who owns full and complete title to the material in this site.
  • Copyright and trademarks
    This Web site and all content provided on this Web site is protected by copyright, trademark and other applicable intellectual property and proprietary rights laws, and is owned, controlled, and/or licensed by Keurig and/or its affiliates and related companies. Nothing contained on this Web site grants, by implication, estoppels, or otherwise, any licence or right to use any trademarks, logos, or other names, including, but not limited to, those identifying Keurig and/or its affiliates and related companies or their respective products and services displayed on this site, without the expressed written consent of Keurig or such third party that may own such trademarks, logos and other names displayed on this site. The display of these marks is not intended to be a comprehensive compilation of all Keurig worldwide proprietary ownership rights, and Keurig may own or control other proprietary rights in one or more countries outside Canada.
  • Personal use
    Without the expressed written consent of Keurig, no information or material from this Web site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way whatsoever except that you may download one copy of the materials onto any single computer, for your personal, non-commercial home use only, provided you keep intact all copyright and proprietary notices. You agree that you do not acquire any rights in any downloaded content. You agree to abide by all copyright notices, information and restrictions contained in any content on this Web site and any content accessed through this Web site. You are hereby advised that Keurig will enforce its intellectual property rights to the fullest extent permitted by law.
  • Idea submissions and feedback

    You will use this Web site and any content, material, or information found on this Web site solely for lawful purposes. You shall not upload to, distribute to, or otherwise disseminate through, this Web site any material or information of any kind that is libellous, defamatory, obscene, pornographic, abusive, or otherwise violates any law or infringes or violates any rights of any other person or entity, or that contains a solicitation of funds, advertising, or a solicitation for goods or services. You will be solely responsible for the content of any material or information that you make available through this Web site. You will also be liable for any loss or damage resulting, directly or indirectly, from your making any material or information available through this Web site. Any conduct by you that in Keurig's discretion restricts or inhibits any other user from using or enjoying this Web site will not be permitted.

    The foregoing provisions of this section are for the benefit of Keurig, its affiliates and related companies and its third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf.

    Our policy is not to accept unsolicited ideas about new marketing, advertising, product, and/or packaging concepts and/or improvements. We employ a top-notch staff and consultants who may be working on the same or similar ideas you have thought up. This policy is to avoid confusion about our ownership of new concepts. If you do send us a message about a proposed idea, your message will be treated as non-proprietary and non-confidential and, by doing so you agree that it becomes, without further compensation to you, our sole and exclusive property and may or may not be used by us for any purpose.

  • Disclaimer of warranties & limitation of liability

    The information contained on this site is for informational purposes only and it is not intended to meet any particular user's need. Documents provided on this Web site are provided as a service only, and do not constitute official versions of such documents. This Web site, and all content, material, information or postings found on or accessed through this Web site, are provided on an “AS IS” basis. Keurig, its affiliates and related companies, and each of their respective directors, officers, employees, consultants and agents expressly disclaim any and all representations, warranties and conditions, express and implied, including, without limitation, any and all representations and warranties of title and non-infringement, and all implied warranties and conditions of merchantability, fitness for any particular purpose, suitability for any particular purpose, and any representations, warranties or conditions arising from any course of dealing or usage of trade, with respect to this Web site or the content contained in or accessed through this Web site.

    Neither Keurig nor its affiliates and related companies, nor each of their respective directors, officers, employees, consultants and agents makes any representations or warranties as to the accuracy, timeliness, reliability, truthfulness or completeness of this Web site or the content contained in or accessed through this Web site, including, but not limited to, the contents of any content, information, material, or posting found on this Web site (including, but not limited to, any press releases or financial information), any services provided through this Web site, or any links to other sites made available on this Web site or the content contained on such site(s), or as to the continuous or error free use and operation of the internet or this Web site.

    Neither Keurig nor its affiliates and related companies, nor each of their respective directors, officers, employees, consultants or agents makes any representations or warranties that this Web site or access to and use of this Web site will be uninterrupted, error free, or free from defects, viruses or other harmful components. You expressly agree that use of this Web site is at your sole risk.

    Under no circumstances, including, but not limited to, negligence, gross negligence, negligent misrepresentation and fundamental breach shall Keurig or its affiliates and related companies, and each of their respective directors, officers, employees, consultants and agents be liable for any direct, indirect, incidental, special or consequential damages or any loss that result from the use of, or the inability to use, any content, information, material, or postings on this Web site, directly or indirectly, or the transmission of confidential or sensitive information over the internet. These limitations apply regardless of whether the party liable or allegedly liable was advised, had other reason to know, or in fact knew of the possibility of such damages. You specifically acknowledge and agree that neither Keurig nor its affiliates and related companies, nor each of their respective directors, officers, employees, consultants and agents shall be liable for any defamatory, offensive or illegal conduct of any user, including you.

  • Intellectual property rights

    All copyright and other intellectual property rights in all text, images and other materials on this website are the property of the Keurig or are included with the permission of the relevant owner.

    You are permitted to browse this website, reproduce extracts by way of printing, downloading to a hard disk or for the purposes of distribution to other individuals. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices and that the above trademark notice appears on such reproductions. No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website.

    The trademarks, logos, characters and service marks (collectively “Trademarks”) displayed on this website belong to the Keurig. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Your use/misuse of the Trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms of use, is strictly prohibited. You are also advised that the Keurig will aggressively enforce its intellectual property rights to the fullest extent of the law including criminal prosecution for serious offences.

  • Privacy policy
    For information regarding our policy on the collection, use and storage or users personal information as well as Security, please read our Privacy policy.
  • Minors and children
    Please consult the Minors and children section of our Privacy policy .
  • Links
    Please consult the Links section of our Privacy Policy .
  • Indemnification

    To the maximum extent permitted by applicable law, you will defend, indemnify and hold harmless Keurig, its affiliates and related companies, and each of their respective directors, officers, employees, consultants and agents from and against all claims, liability, and expenses, including all legal fees and costs, arising out of: your breach of these provisions; or (ii) your use of this Web site, the content contained in this Web site and the placement or transmission of any information or other materials on this Web site made by you or others using your account.

    You agree to promptly notify Keurig immediately after you become aware of any unauthorized use of your account and to take such reasonable steps as are necessary to prevent any reoccurrence of such event. Keurig reserves the right, in its sole discretion and at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. You will co-operate as fully as reasonably required in the defence of any claim.

  • Recourse
    If you are dissatisfied with this Web site or these provisions, your sole and exclusive remedy is to discontinue using this Web site. In such an event, you agree to destroy all materials obtained by you on this Web site and all copies thereof. These provisions shall survive any such termination.
  • Viruses
    Keurig also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in this Web site or your downloading of any materials, data, text, images, video, or audio from this Web site.
  • Miscellanous terms

    Any disputes arising hereunder shall be governed exclusively by the laws of the province of Quebec and the laws of Canada applicable therein, without giving effect to their conflict of laws principles. You expressly consent to the exclusive forum, jurisdiction, and venue of the courts of Quebec and/or the Federal Court of Canada, or any other judicial district or jurisdiction as Keurig may determine, in any and all actions, disputes, or controversies relating hereto. These provisions and any rules, policies or guidelines posted on this Web site by Keurig constitute the entire agreement between Keurig and you with respect to the subject matter hereof. No waiver by either Keurig or you of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. If any provision contained herein shall be determined to be void, invalid, or otherwise unenforceable by a court of competent jurisdiction, such termination shall not affect the remaining provisions contained herein.

  • Keurig® Perks Program


    Welcome to the Keurig Perks rewards program (“Keurig Perks”). Keurig Perks offers a host of privileges to Members using the Keurig.ca site. The experience provided by Keurig Perks may be personalized according to Members’ profiles.


    All year long, from the minute you join as a Member, you will get access to free samples, amazing offers, exclusive content, and more on Keurig.ca.


    1. Joining Keurig Perks is absolutely free of charge, and no purchase is required.
    2. There are a number of ways you can become a member of Keurig Perks on the Keurig.ca site (hereinafter referred to as “Member”):
      1. When you open an account on Keurig.ca;
      2. When you subscribe to the newsletter on Keurig.ca;
      3. When you register your coffee maker on Keurig.ca; or
      4. When you make a purchase on Keurig.ca.
    3. Each Member will be personally assigned a My Rewards Page. Access to this My Rewards Page allows Members to view their profile and their benefits as part of Keurig Perks. To access their My Rewards Page, Members must open an account on Keurig.ca. An access code, made up of the Member’s email address and a password is required to access the account. Members must connect via My Account on Keurig.ca to be able to access their My Rewards Page. Members must not share their access code with anyone. Members must protect this information and keep it in a safe place. Access to My Rewards Page is controlled by this access code.
    4. The right to become a Member is personal grant reasons and not transferable to another Perks Member, Keurig account, or other person. Any access in your name by a third party is strictly prohibited.
    5. Membership is reserved for individuals. Membership is not open to companies, businesses, charitable organizations, corporations or any entity other than an individual, except with Keurig’s prior written agreement, at its sole discretion.
    6. You agree to be entirely responsible for keeping your access code confidential and you assume responsibility for any breach of this obligation, including, but not limited to damages arising from, or associated with, such a breach.
    7. You agree to be entirely responsible for any activities that occur with the use of your password. You also agree to contact us immediately if you have reason to believe that the confidentiality of your password has been compromised. Finally, you agree to make sure to sign out at the end of each visit. Keurig reserves the right to change passwords at any time to guarantee the security of the Keurig.ca site.
    8. You agree that the free Discovery Box provided with your second order, and each of subsequent orders, placed at Keurig.ca is only for purposes of sampling the various coffee blends provided in the Discovery Box; and, you further agree the Discovery Box or individual pods distributed within the Discovery Box are not for resale or redistribution. You agree to adhere to this condition of membership and to refrain from any resale, redistribution or other activities to transfer Discovery Boxes and individual pods contained within Discovery Boxes.


    10. The benefits offered by Keurig Perks can be directly viewed on the Keurig.ca site. To obtain a list and descriptions of the benefits, privileges, services and gifts offered, along with the various conditions to access and enjoy them, please visit https://www.keurig.ca/rewards. This list is neither exhaustive nor binding.
    11. Keurig reserves the right to modify, at any time, all or part of the list of benefits, privileges and bonuses and to delete some of them, without the Member being able to claim or demand any compensation or reparation.
    12. Members acknowledge and accept the features and limits of the Keurig Perks functioning and information processing system used to track their benefits. In particular, technical malfunctions may occur, for reasons, such as, but not limited to, electrical surges, occasional failure of electronic components, or software programming or design errors that are entirely or partially involved in the Keurig Perks functioning.
    13. In all cases where Keurig believes, on the basis of numerous corroborating elements, that Pod Points might be unduly credited to or debited from a Member’s account by, for instance, a technical malfunction, this credit or debit will be cancelled by Keurig in its entirety, without the Member being able to claim or demand any compensation or reparation.
    14. Members are responsible for ensuring that earned Pod Points are properly credited. If a Member believes that Pod Points have been earned but not properly credited, such Member may be required to submit documentation or other proof satisfactory to Keurig. Any claim for Pod Points not credited must be received by Keurig within 12 months after the Pod Points were earned.
    15. Keurig cannot be held responsible for any direct or indirect damages associated with a technical malfunction or any suspension, temporary or permanent, of the benefits of Keurig Perks.
    16. To maintain your current Keurig Perks status at the Enthusiastic level, you must make at least one purchase each 24 months on the Keurig.ca site from your date of entry in your current level. To maintain your current Keurig Perks status at the Passionate level, you must earn at least 480 points through purchases on the Keurig.ca site within on year.


    18. Keurig may, in its sole discretion, change the Keurig Perks terms, conditions, rewards and special offers at any time with or without notice. This means that the accumulation of Pod Points does not entitle Members to any vested rights with respect to such Pod Points, rewards or benefits. In accumulating Pod Points, Members may not rely upon the continued availability of any reward, reward level or benefit of membership. Any reward, reward level or benefit may be withdrawn or made subject to increased Pod Point requirements or new restrictions at any time. Keurig, may, among other things, (i) withdraw, limit, modify or cancel any reward or benefit, (ii) change Keurig Perks benefits, Pod Point levels, conditions of participation, rules for earning, redeeming, retaining or forfeiting Pod Point credit, or (iii) otherwise restrict the continued availability of Pod Points. Keurig may make any one or more of these changes at any time even though such changes may affect a Member's ability to use Pod Points that such Member has already accumulated. Members are responsible for knowing the current terms of use of Keurig Perks in order to understand their rights, responsibilities and status under Keurig Perks.
    19. Keurig Perks may be suspended or terminated without prior notice. In case of suspension or termination of Keurig Perks for any reason whatsoever, Keurig will have no liability towards its Members and will be automatically freed from any claim by the Members in regard to said suspension or termination, with the exception of products or services that have been paid for but not used at the time of the Keurig Perks suspension or termination, which will be reimbursed to Members according to the terms disclosed with the notice of suspension or termination.


    21. Please consult the Keurig Perks FAQs for useful information https://www.keurig.ca/support/keurig-perks. For questions or comments on Keurig Perks, please contact Keurig by calling our Customer Service Support at 1-800-361-5628.