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Coffee Makers Support

Rivo® System

Why is water important?

Coffee and tea are over 98% water so quality drinking water is necessary to produce a quality beverage. We don’t recommend the use of softened water or distilled water. Bottled or spring water works best when brewing with your Keurig. The most common concern with water for brewing is the "hardness" of the water. This refers to various natural minerals found in water such as magnesium, calcium, sodium, potassium, bicarbonate, sulfate and chloride. The number of grains of dissolved minerals changes the level of soluble solids extracted from the coffee and tea. As hard water passes through the brewer, it produces deposits of scale or lime. This reduces the life and efficiency of the equipment, and affects the brew flavor; bottled or filtered water should be used to solve this problem. Keurig also recommends descaling your brewer at least every 3-6 months depending on your water source.

Differences between Keurig® home brewers and work brewers

All Keurig® brewers and Keurig licensed brewers share the same innovative single-cup technology that ensures a fresh-brewed, perfect cup of coffee, tea, hot cocoa, or iced beverage every time. However, Keurig does market separate home and work brewers with features and UL certification appropriate for their intended use.

Keurig®home brewers include the MINI Plus, Elite, Classic, Ultra, Special Edition, Ultimate, Platinum, Select,  B155, K300, K400, K500 and RIVO. Keurig licensed home brewers include the Mr. Coffee brewer with Keurig Brewed® Technology, Cuisinart brewer with Keurig Brewed®  Technology, and Breville brewer with Keurig Brewed® Technology. These brewers are engineered for home use and UL/ULC Listed for Household use only; thus, they should not be used in a commercial/office setting. In general, these brewers are designed for typical home use – including features and aesthetics most appropriate for a kitchen environment. All home brewers can be purchased through Keurig.ca and specific models can be purchased through our retail partners. To find out which home brewer is right for you, view all brewers below. (Brewer availability may vary.)

View all Home brewers

Keurig® work brewers include the DeskPRO, B140, OfficePRO® , B150, B155, B200, and B3000SE. These brewers are engineered for commercial use and UL/ULC listed for commercial use only; thus they should not be used in the home. These brewers are designed for robust use in commercial establishments and brewing up to ten times the daily volume of our home brewers. All Keurig® work brewers are available from Keurig Authorized Distributors and specific models can also be purchased through Keurig.ca. To learn more and find out which brewer is right for you:

View all Work brewers

Keurig B155 brewer is certified for both household and commercial use. In this case, it is built to withstand the tough environment of a work setting, but has an aesthetic design appropriate for a household.

Using a Keurig brewer at high altitudes

Keurig strongly recommends that offices use UL Commercial rated coffee brewing equipment—and not UL Household rated products.

How do I clean the K-Cup® holder receptacle?

1.  Remove the K-Cup® assembly. To remove the assembly from the brewer, open the cover by lifting the handle. Grasp the top of the K-Cup® holder with one hand while pushing the bottom of the assembly upward with the other until it releases. The K-Cup®holder is dishwasher safe. 

2.  Clean the funnel. The funnel can be removed from the K-Cup® holder by pulling on it until it snaps off. The funnel is dishwasher safe. To replace it just snap it back onto the K-Cup® holder. 

3.  Clean the exit needle. The exit needle is located on the inside bottom of the K-Cup® holder. If coffee grounds or cocoa mix get clogged in the exit needle, it can be cleaned using a paper clip or similar tool. Remove the funnel from the K-Cup® holder, insert the paper clip into the tube and move it around to loosen the clog and remove any debris. Please note, you cannot poke all the way through the needle as the opening of the needle is located on the side and not the top.

4.  Install the K-Cup® assembly into the brewer. After cleaning, align the K-Cup® holder tabs with the opening placing the two front tabs on the bottom and the single tab on top, and snap it into place by pushing down on the top rim.

If you purchased a Mr. Coffee brewer with Keurig Brewed® Technology, Cuisinart brewer with Keurig Brewed® Technology, or Breville brewer with Keurig Brewed® Technology from Keurig.com, VanHoutte.com or Timothys.ca, you can obtain service from Keurig Customer Support within 30 days of the purchase date. To obtain service after 30 days of the purchase date or if you purchased your brewer elsewhere, please contact Mr. Coffee Customer Service at 1-800-672-6333, Cuisinart Customer Service at 1- 800-211-9604, or Breville Customer Service at 1-866-BREVILLE.

Are the components BPA (Bisphenol A) free?

Yes, all components are 100% BPA free.

Are there any accessories for displaying/storing packs?

Yes, a Rivo® Pack Carousel that can hold up to 20 packs is available. Click here to purchase one.

Can I brew just hot water with this brewer?

Yes, you can brew hot water with your Rivo® brewer by not inserting a Rivo® pack prior to pushing the espresso button. Hot water is available in either 1.4 or 2.8 ounces. It is recommended that cleansing brew be performed first to avoid any traces of coffee grounds in the water.

Can I froth and brew at the same time?

Since both the brewing and frothing processes use the same internal mechanism, only one process can be performed at a time. For each espresso beverage, we recommend brewing first, then frothing, and finally combining.

What kind of maintenance is required for the brewer?

Regular cleaning will prolong the life of the brewer and is recommended for proper operation. We recommend cleaning the external components with a soapy, damp, non-abrasive cloth. Never immerse the brewer in water or other liquids. The K-Cup® holder and funnel, drip plate and drip tray (on the Elite, Classic, Ultra, Special Edition, Ultimate, Platinum, Select, B155, K15, K50, K200, K300, K425, K525) are dishwasher safe. The removable water reservoir and water reservoir lid are NOT dishwasher safe so you’ll need to clean them by hand.  

Your brewer should be descaled every three to six months. Scale is harmless, but if left unattended, it can hinder your brewer's performance. De-scaling your brewer regularly helps maintain the heating element, water reservoir, and other parts of the brewer that come in contact with water. We strongly recommend descaling your brewer every three months if your water has a high mineral content. To descale your brewer, use our descaling solution product offered in the accessory website page.

Can I use my own cup to froth milk?

No, the Keurig® Rivo® System was optimally designed for the Frothing Pitcher to produce perfect hot or cold froth – every time.

Can I use soy milk when frothing?

The Keurig® Rivo® System allows you to customize your cappuccino or latte by selecting any form of fresh milk – skim, whole, rice, almond, etc. The frothing process of the Keurig® Rivo® System assumes the milk is always cold (when it is more receptive to frothing) and then froths for a specific time based on the beverage button selected. If the milk is not cold, it may be overheated or scald during the frothing process.

Does the existing water filter work with the Keurig® Rivo® System?

No, the current water filter does not fit. Therefore, we recommend using filtered water.

Does the Keurig® Rivo® System have a one year warranty?

Yes, there is a one year warranty (similar to other Keurig® brewers) as outlined on page 18 of the Use and Care Instructions.

Does the Keurig® Rivo® System belong to Lavazza or Keurig® ?

Both. The brewer is designed and distributed by Keurig® and the packs are crafted and manufactured by Lavazza.

How do I know if I have the right size cup for the various espresso-based beverages?

The espresso-based beverages in the Keurig® Rivo® System Welcome Book recommend a 12 oz mug whether one is making a cappuccino or latte. This larger mug size is suggested to minimize the risk of having made too much froth for a particular mug size. As users become acclimated to their Keurig® Rivo® System, they will start customizing their unique, balanced blend of espresso and milk and, as a result, have a clearer idea of the appropriate sized mug for their favorite beverage.

How do I best pour the milk into my beverage?

While creating your beverage is a matter of personal preference, here are a few tips.

Always remember to take the lid off the Frothing Pitcher prior to combining the milk with the espresso.

When making a Latte, pour the heated milk into the already-made espresso close to the top of the mug. This keeps the froth back and allows the milk to be poured first, then top the beverage off with the froth.

When making a Cappuccino, pour the heated milk and foamed milk into the already-made espresso with the Frothing Pitcher almost touching the mug.

When making a cold Latte, combine everything once it is completed. Pour the espresso over the ice and finish the beverage with the frothed cold milk.

In each case, use a spoon as needed to scoop out foam from the Frothing Pitcher.

How do I drain and store the Keurig® Rivo® System?

Unlike the other Keurig® systems, the Keurig® Rivo® System has no internal water tank. As a result, only the external water reservoir needs to be emptied prior to storing.

How do I know when the Keurig® Rivo® System is ready?

Approximately 1 minute after pushing the Power button, the lights on the Control Panel light up and a beep is heard. When the lights start flashing, the brewer is ready.

How do I make a hot chocolate with the Keurig® Rivo® System?

Use either the Latte froth setting for 6 oz of warmed milk or the Cappuccino froth setting for 4.5 oz. We recommend adding the syrup, powder, or sugar to the milk AFTER frothing to allow for easier clean-up of the Frothing Pitcher.

WHow do I remove the Drip Tray? Is it dishwasher safe?

Place your fingers in the center groove on the Drip Tray and pull back. Both the Drip Tray and the Pack Bin will glide out. Both items are top rack dishwasher safe. When re- inserting, seat the Pack Bin into the Drip Tray first and then slide everything slowly back until a click is heard.

How do I turn the brewer off?

To power off the system, unplug the brewer.

How hot is the espresso? Is the temperature adjustable?

An espresso will be approximately 167 -176 degrees Fahrenheit (75-80 degrees Celsius) which is slightly lower than an average coffee at 194-203 degrees Fahrenheit (90-95 degrees Celsius). Heated milk will range between 149 -158 degrees Fahrenheit (65-70 degrees Celsius), depending on how much milk was placed in the Frothing Pitcher. The temperature of the Keurig® Rivo® System is not adjustable.

How long should the frothing take?

The frothing time depends on the type of beverage. Here is the approximate time for the individual actions:
Cappuccino froth - 70 seconds
Latte froth - 85 seconds
Ice Latte froth – 90 seconds
Short Espresso – 20 seconds
Espresso Lungo – 40 seconds

How many BARS of pressure are used when creating an espresso?

Bars are used to measure pressure in high pressure devices. The Keurig® Rivo® System uses up to 15 bars during the brew cycle, following the Italian standard for brewing espresso.

How much does the Drip Tray hold?

The Drip Tray of the Keurig® Rivo® System captures the excess liquid from the brewing process. In total, the Drip Tray is able to hold roughly 12 oz of excess liquid. It should be emptied after approximately every 8 brews. As a reminder, the small red tower in the Drip Tray will become elevated.

How much liquid is dispensed for each espresso brew size?

If the Short Espresso button is pushed, 1.4 oz (42ml) of liquid will be dispensed. If the Espresso Lungo button is pushed, 2.8 oz (84 ml) of liquid will be dispensed.

How much water does the Water Reservoir hold?

The Water Reservoir holds up to 60 oz of water (1,8L).

How much water should I put into the Water Reservoir?

The Water Reservoir will hold up to 60 oz of water (1,8L). There is a grooved notch in the back of the reservoir to mark the appropriate fill level.

If the spring on the Frothing Whisk comes undone, what should I do?

Yes, you can froth back-to-back. However, each time you should be using a new pitcher of fresh, cold milk (and not re-frothing the already frothed milk). It is also recommended to clean the entire Frothing Pitcher once frothing is completed.

Is it possible to froth multiple times back-to-back?

To view the serial number, remove the Water Reservoir. On the exposed side panel of the brewer, you will see the 14-digit, alphanumeric serial number.

Is it possible to steam the milk without frothing?

No, it is not possible to steam the milk without frothing. However, if the goal is to have less froth, then fill the Frothing Pitcher with milk up to the MAX line and push the latte function.

Is the Rivo® System UL approved for household use?

Yes, the Keurig® Rivo ™ System has received UL approval for household use for both the U.S. and Canadian markets.

Is there a version of the Keurig® Rivo® System for the workplace?

There is no version of the Keurig® Rivo® System specifically designed for the workplace.

Should I use vinegar for cleaning – or how is the cleaning process different than other Keurig® brewers?

It is not recommended that one use vinegar to clean the Keurig® Rivo® System. Instead, please use the Keurig® Descaling Solution. The outside of the brewer can be cleaned with a warm damp cloth.

The brewhead is still dripping after my espresso brew was completed. Is this normal?

Yes, a few droplets may continue to drip after the brew is completed. This will collect in the Drip Tray.

The buttons are blinking in a circular pattern. What should I do?

This blinking pattern means that the brewer has run out of water. Once the water reservoir is refilled, you can resume your brew by pressing the last selected mode. If this is done within 2 minutes, one can continue to craft one’s beverage. Otherwise, press the POWER button again and re-start the process. A new brew will be required (new Rivo® pack).

The buttons on my brewer are blinking. What does that mean?

Blinking buttons mean that the brewer is ready to brew an espresso or froth milk.

What are the measurements of the brewer?

The brewer measurements are 10 ¾ inches (Width) x 11 7/8 inches (Height) x 11 inches (Depth).

What espresso varieties are available? Will more be added?

Lavazza has created four unique blends modeled after the traditional Italian espresso.

1. Espresso Delicato (medium roast) – Pleasant aroma with balanced acidity. Slightly sweet with notes of chocolate and a long lasting citrus finish. 100% sustainably grown coffee.

2. Espresso Classico (medium roast) – A full bodied blend with notes of tropical fruit. Sweet floral qualities with a lingering fruity finish.

3. Espresso Intenso (dark roast) – A bold, full-bodied blend of aromas of butter and caramel. Subtle hints of smoke with a pleasantly crisp finish.

4. Espresso Decaf (medium roast decaffeinated) – Balanced flavor with gently sweet aromas of grape and dried fruit. A satisfying, smooth finish.

Just like at your favorite coffee shop, the perfect espresso base is key when making any espresso or espresso beverage. The current array of espressos provides that base, so that users can customize their favorite espresso beverage. In addition, each espresso tastes great on its own. However, if consumer research indicates a need for further espresso options, those options will be thoroughly researched and explored prior to extending the line.

What happens if I lift the handle during the espresso brewing process?

Do not try to lift the lid during the espresso brewing process. During the brew process, the handle is very difficult to lift. However, if the handle is lifted, the brewing process will NOT stop. The portion pack will be forced into the dump bin. Water may continue to flow into the waste bin until the brewing process is complete.

What happens if I put less milk in the Frothing Pitcher than the MIN line? Or more milk than the MAX line?

If less milk is placed in the Frothing Pitcher, there is a risk of scalding and overflowing the milk. If this occurs, the system should be thoroughly cleaned before restarting. If more milk is placed in the Frothing Pitcher than the MAX line, the desired amount of froth may not be obtained.

What is different about the Keurig® Rivo® System compared to the competition?

The Keurig® Rivo® System is unique because it allows you to craft an espresso or espresso beverage exactly to your taste, while adhering to these three principles:

1. Authenticity – The Keurig® Rivo®System bases all its beverages on the finely ground coffee blend perfected by Italian coffee roaster, Lavazza. Each blend has been carefully pre-selected and tested to match the consumer taste profile. The four blends were selected so as to offer a range of tastes without an overwhelming amount of choice.

2. Freshness – Espresso beverages taste best when using fresh milk. The Keurig® Rivo® System froths milk differently depending on the selected beverage.

3. Simplicity – Many espresso makers are unsuccessful because their systems are too complicated. The Keurig® Rivo® System marries Keurig simplicity with Italian taste to offer espresso and espresso beverages – all at the touch of a button.

What is the difference between filter coffee and espresso?

Espresso was originally conceived as a faster way of making coffee, hence the name “espresso”, meaning “express” in Italian. This was done by forcing hot water through a finely ground blend of coffee at high pressure resulting in faster extraction.

What is the fastest way to turn the Keurig® Rivo®System off?

Pressing the Power button will not shut off the brewer. To stop the brewer, press the button of the current mode (example. while brewing a short espresso, press the short espresso button again and the brewing will stop).To power off the system, unplug the brewer.

Note: Do NOT lift the brewer handle or remove the pitcher while frothing.

Where is the serial # located? How many digits?

The serial number for the Rivo Brewer can be found on the side brewer behind the water reservoir as well as on the bottom of the box. To easily view the serial number, remove the water reservoir. The warranty will be void if the serial number is removed.

Where is the Keurig® Rivo® System be available?

The Keurig® Rivo® System is available at Canadian Tire, Home Outfitters, The Bay, London Drugs, Bed Bath Beyond, Staples, keurig.ca.

Who is Lavazza?

The company, Lavazza, was started back in 1895 by Luigi Lavazza in his grocery store in Turin, Italy. Since those beginnings, four generations have striven to create the perfect coffee blend for espresso and espresso beverages like cappuccinos, lattes, and more. This is why Lavazza is now known as Italy’s favorite coffee. Together, Lavazza and Keurig® partnered to bring this taste to consumers – balancing authentic Lavazza espresso taste with the pure simplicity of the Keurig® system.

Why is it called the Keurig® Rivo® System? What does “Rivo” mean?

“Rivo” is the shortened form of “rivoluzionario” – Italian for revolutionary. This was considered the perfect descriptor for the first Keurig® brewer to bring the world of Espresso, cappuccino and latte into Canada.

Will there be anything similar to the My K-Cup® for the Keurig® Rivo® System?

No, due to the high pressure brewing inherent in espresso systems, the portion packs have been specifically engineered to complement the system.

Limited One Year Warranty

Keurig® offers a limited warranty on Keurig® brewing systems. For more information, please refer to the warranty document contained in the product package.

How do you obtain warranty service?

Keurig® brewers are high quality appliances and, with proper care, are intended to provide years of satisfying performance. However, should the need arise for warranty servicing, simply call Keurig Customer Service at our toll free phone number 1-866-901-BREW (2739). Please do not return your brewer for servicing without first speaking to Keurig Customer Service to obtain an Authorization to Return number (ATR). Keurig® brewers returned without an ATR number will be returned to the sender without servicing.

Appropriate Use of Keurig® Commercial and Home Brewers

Keurig strongly recommends that offices use UL Commercial rated coffee brewing equipment—and not UL Household rated products.

Phone

Beverage & Order Support 1 800-361-5628.
Other Support 1 866-901-2739