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Returns Support

Returns

Unfortunately, once an order is in process, we are unable to edit or cancel the order. Please understand that the ordering process is automated and the orders are printed immediately in our distribution center and processed without delay. You may track your shipment in your Keurig account to determine if someone will be available to refuse the shipment. If you will not be home when the shipment is expected to arrive, please leave a note for the driver to the effect that you do not want your Keurig shipment and it should be returned. If you would like to have Keurig help facilitate this refusal, please contact our Customer Service as soon as possible after having placed the order.

Please note: you will be charged for this shipment but will be credited when it is returned to us. We certainly apologize for any inconvenience but hope that in the majority of cases our quick processing will work to your advantage.

Brewers

Keurig® coffee makers are high-quality appliances and, with proper care, are intended to provide years of satisfying performance. If you are not completely satisfied with your Keurig® coffee maker, please contact our Customer Service at 1-800-361-5628 (Toll-Free) for a full refund.

Accessories

If you are not completely satisfied with an accessory purchase on Keurig.ca, you may return it within 30 days of purchase. Please contact our Customer Service Department prior to taking advantage of the Keurig.ca Money Back Guarantee. Your credit will be processed within 5-7 business days after receipt of your return and will post to the credit card used to make the purchase. The customer is responsible for return shipping expenses.

No returns will be accepted without a Return Authorization Number. Please have the brewer serial number available at the time of your call. We are available 7 days a week 7AM-Midnight, EST at 866-901-2739.

Beverages

Beverages are not eligible for return or exchange.

How do I change or cancel my order?

Unfortunately, once an order is in process, we are unable to edit or cancel the items. Please note that the ordering process is automated and orders are printed and processed immediately in our distribution center. You may track your shipment in your Keurig account to determine if someone will be available to refuse the shipment. If you will not be home when the shipment is expected to arrive, please leave a note for the driver to the effect that you do not want your Keurig shipment and it should be returned. If you would like to have Keurig help facilitate this refusal, please contact our Customer Service as soon as possible after having placed the order.

How do I return my brewer?

If you are not completely satisfied with your Keurig® brewer, you may return it to Keurig within 30 days of purchase. The customer is responsible for return shipping expenses. Please contact our Customer Service prior to taking advantage of Keurig's Money Back Guarantee. No returns will be accepted without a Return Authorization Number. Please note: K-Cup® packs, K-CarafeTM packs, and RivoTM packs are not eligible for return or exchange.

When will I receive credit for my returned item?

Your credit will be processed within three to four weeks and will be applied to the payment method used to make the purchase.

Phone

Beverage & Order Support 1 800-361-5628.
Other Support 1 866-901-2739