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Pack Support

Pack Support

Do I need to buy special packs for the Keurig® 2.0 brewer?

The Keurig® 2.0 brewer only functions with Keurig® brand packs (K-Cup® and the new K-Carafe packs). The Keurig® brand packs have been specially designed to work with the Keurig 2.0 Brewing Technology® in the Keurig® 2.0 system, to ensure a perfect brew every time.

What varieties are available? When will you be adding more varieties?

Keurig® 2.0 owners have the ability to brew over 125 different beverages from the more than 20 brands currently available in our K-Cup® packs.

There are 4 coffee varieties available in the K-Carafe packs with additional brands and beverages to be added over time.

Are Keurig® brand packs for the Keurig® 2.0 brewer Kosher?

With the exception of some dairy-based beverages, like Café Escapes® and ® hot cocoa, most Keurig® brand portion packs are Kosher certified by the Montreal Kosher. The Kosher certification can be seen on the portion pack box. Due to space constraints, it is not on the actual pack. For a complete list of our Kosher certified packs, please visit Keurig.ca.

How do I make a hot cocoa with the Keurig® 2.0 brewer?

Insert the K-Cup® pack and lower the bail. On the screen, you will notice a button for “Hot Cocoa/ Other.” Activate this button by touching it. Then, press the flashing brew button. The piston pump will allow the system to infuse air into the water stream during the brew process to assist in dissolving the cocoa powder in the portion pack and also give the finished product a “froth” like texture.

What beverages should be brewed on the HOT COCOA/OTHER setting?

At this time, the following K-Cup® varieties should be brewed using the HOT COCOA/OTHER setting:

• TIMOTHY’S® HOT COCOA MIX WHITE CHOCOLATE FLAVOURED
• TIMOTHY’S® CHAI LATTE 
• DULCE DE LECHE TIMOTHY’S®
• FRENCH VANILLA LATTE TIMOTHY’S®
• TIMOTHY’S® CAFFÈ MOCHA 
• LAURA SECORD® HOT CHOCOLATE MIX
• CAFÉ ESCAPESTM HOT COCOA MIX MILK CHOCOLATE FLAVOURED

What happens if I accidentally use this setting for other products, like coffee?

We have found using this setting for products other than those listed above can result in changes to the flavour and strength of your beverage. Your beverage would likely be sub-optimal.

How do I find the Keurig® brand portion packs with the new Keurig 2.0 Brewing Technology that can be used with my Keurig® 2.0 system?

To ensure you are using the right beverage packs for the new Keurig® 2.0 brewing system, look for the following:

If you currently have older Keurig® K-Cup® packs in your pantry, they may not work with Keurig® 2.0 brewers. K-Cup® packs with the Keurig Brewed® outer ring on the lid started being available in February 2014. We are working quickly with our retail partners to ensure that all Keurig® K-Cup® packs on-shelf work with the Keurig® 2.0 brewing system and we expect K-Cup® packs will be fully transitioned in the coming months.

All Keurig® K-Cup® packs available on Keurig.ca are fully transitioned as of August 2014 and can be brewed in the new Keurig® 2.0 brewing system.

If you own a Keurig® 2.0 brewer, but currently have K-Cup® packs without Keurig 2.0 Brewing TechnologyTM, please contact our Customer Care group at 1-800-361-5628 and we will be happy to help you.

Every K-Cup® pack beverage option from our partner brands (30) that was available for previous Keurig® brewers – and many new additions – is available for the new Keurig® 2.0 system. That’s close to 175 beverage choices from 30 different brands.

We are always working to bring even more variety into the Keurig system, and we’ll be announcing more partnerships in the future. Keep checking on Keurig.ca for more beverage news.

For quality-control reasons, single-serve packs from brands that are not part of the Keurig system will not work in Keurig® 2.0.

Using Keurig® branded K-Cup® packs ensures that the Keurig 2.0 brewer can deliver the perfect beverage every time.

The Keurig® 2.0 system features Keurig 2.0 Brewing TechnologyTM, which enables the brewer to recognize the inserted pack and brew each beverage in the way it was intended to be enjoyed. Moving forward, this innovative technology will allow us to provide you with beverage choices. As we introduce these new innovations, your Keurig® 2.0 brewer has been designed to adapt to the new offerings, allowing you to “upgrade” your brewing experience instantly.

Will Keurig® 2.0 packs be recyclable?

The plastic cup used in our K-Carafe packs is made of polypropylene/#5 plastic, which can be separated from the lid and filter and recycled wherever #5 plastic is accepted. Polypropylene/#5 plastic is currently accepted for recycling in approximately 60 percent of communities in the United States and 90% of communities in Canada. Keurig® 2.0 users should check with their local municipality or waste hauler to determine if their communities recycle #5 plastic.

At this time, K-Cup® packs are not recyclable.

What is a K-Carafe pack?

K-Carafe packs are new packs developed specifically for use in the Keurig® 2.0 system. These packs contain up to 26 grams of fresh coffee and brew approximately four cups of coffee into a specially designed Keurig 2.0 Carafe that holds up to 30 ounces of coffee.
Like our K-Cup® packs, the number of ounces (or grams) in each carafe pack varies depending on the beverage. Even among single cup coffee packs, volumes vary depending on the coffee’s roast level, grind, and formulation for optimal brewing.

How many cups will I be able to pour if I use K-Carafe packs?

K-Carafe packs can be brewed on three settings – 2 to 3 cups (22 ounces); 3 to 4 cups (26 ounces); or 4 to 5 cups (30 ounces).

I’ve heard Keurig® 2.0 will utilize an interactive technology– what does this mean and how will it work? Why can’t I brew any type of beverage pack like I can now?

Keurig® 2.0 is the first Keurig® brewer to feature Keurig 2.0 Brewing Technology to brew a cup and a carafe. Keurig 2.0 Brewing Technology enables the brewer to recognize the inserted Keurig® pack and optimize to the recommended, customized setting for that particular beverage.

Keurig 2.0 Brewing Technology reads each lid to deliver a perfect cup or carafe every time. This ensures that the Keurig® 2.0 system delivers on the promise of excellent quality beverages, produced simply and consistently, using the best Keurig® brewer technology and new features like strength control.

In order for Keurig 2.0 Brewing Technology to deliver the perfect cup or carafe every time, it must read the lid and recognize the type of Keurig® pack that has been inserted. Because of this, the system will not brew unlicensed packs.

Can I use my old K-Cup® packs in the Keurig® 2.0 system?

If you have K-Cup® packs in your cupboard without the new pack technology, your Keurig® 2.0 brewer will not be able to brew your beverage. To ease with the transition, please contact our Customer Care team to swap out these portion packs.

How long should it take to brew a K-Cup® pack? What about a K-Carafe pack?

The type of Keurig® brand K-Cup® pack will have an impact on the brewing length. However, on average, this will take less than a minute for a coffee pack. This is similar to our earlier K-Cup® brewers.

Brewing a K-Carafe pack will take less than 3 minutes.

How do I adjust the strength of my beverage?

Once the pack has been inserted, you will see the STRONG option in the bottom left corner of the brewer screen. Please check the empty box by touching the icon. You have now activated the STRONG functionality of the brewer.

Decaffeination Process

Keurig Green Mountain’s roasting partners use different processes to decaffeinate their coffee and tea. The processes are: Direct Process, Indirect Process (Indirect & Direct uses solvents such as: methylene chloride or ethyl acetate) and Swiss Water Process.

Direct Process soaks the beans in water, and then a decaffeinating agent is mixed with the beans to remove the caffeine. Finally the beans are steamed and dried to remove the decaffeinating agent.

Indirect Process uses water mixed with steamed beans to draw out the caffeine. The caffeinated water is then separated from the beans and a decaffeinating agent is added to the water to remove the caffeine. Finally the decaffeinated water is reintroduced to the beans to restore any flavor that might have been extracted during the decaffeination process.

SWISS WATER® Process is a 100% chemical free coffee decaffeination and uses a “broth” of coffee solubles that saturate the beans and then is filtered through a charcoal media that extracts the caffeine.

Lavazza uses an innovative decaffeination process involving water and carbon dioxide to best preserve the aromatic qualities of the coffee, while allowing for the decaffeination process to occur.

Please see our product pages for individual beverages or feel free to contact our Customer Service Department at 1-800-361-5628.

Caffeine Content

Coffee contains between 75 and 150 mg. of caffeine per 8 oz. cup, depending on the roasting strength and other factors. It is difficult to measure the nutritional content of coffee, because it varies depending on many things. Generally, the darker the coffee is roasted, the less caffeine it contains.

Almost all decaffeinated coffees still contain some caffeine. The international standard by which decaffeinated coffee is characterized is by having at least 97% of the caffeine removed. Decaf coffee should fall somewhere in the range of 2 to 4 mg. per 8 oz cup

Espresso, in general, has more caffeine than an average coffee. However, the usual serving size for espressos is much smaller than for coffee – compare the size of a 1.4 oz shot of espresso with roughly 50-75 mg of caffeine to a standard 8 oz cup of coffee containing 75-150 mg of caffeine.

We offer teas with a wide range of caffeine content – from naturally caffeine free herbal teas to green and black teas with naturally occurring caffeine. For most of our caffeinated teas the caffeine content ranges from 50-75mg

Most of our specialty beverages contain little to no caffeine. However, specialty beverages containing tea, coffee, or chocolate may have up to 60mg per 8oz serving.

Kosher Certification

Below are the specific organizations that pertain to our K-Cup® packs brands. The abbreviations below found in "quotations" are the symbols we use to represent a Kosher product. These symbols can be found on the K-Cup® detail page on Keurig.com and the packaging.

• "U" Orthodox
• "KSA" Kosher Supervision of America
• "K" Star-K
• "MK" Jewish Community Council of Montreal
• "K" Va'ad HaRabanim
• "KOF-K" Kosher Supervision

All coffees, teas, and espressos are certified kosher. Most K-Cup® packs are Kosher Certified Pareve. The only exceptions are the:

1. Hot Cocoa beverages, which are certified kosher – Dairy
2. Café Escapes® packs are not kosher certified.
3. Hot cocoa K-Cup® packs, which are certified Kosher-Dairy.

When a hot cocoa K-Cup® packs is brewed in a Keurig brewer, the brewer converts from Kosher Pareve to Kosher-Dairy and any subsequent K-Cups brewed in this brewer would be classified Kosher-Dairy. If you want your Keurig brewer to remain Kosher Pareve, you'll need a second Keurig brewer for brewing hot cocoa K-Cup® packs. Using a second K-Cup holder will not keep the brewer Kosher Pareve.

Please refer to the product detail pages for specific information about kosher certification.

Allergens

Flavored coffee beverages made by Gloria Jean’s, Green Mountain Coffee® and Timothy's Coffee® do not contain any nut proteins. They declare that their flavored coffees are free of all nut allergens because the flavored coffees are all flavored in separate vats from the non-flavored coffees. Even though there are no nut proteins used, Green Mountain Coffee Roasters performs a thorough clean-down between flavors during the production process. Some flavored beverages may contain nutmeg, ginger, cinnamon, cloves, sulfites(less than 10ppm), propylene glycol, and caramel color. Please see the individual product nutritionals for a list of ingredients.

Hot cocoa and dairy based beverages may contain milk, soy or tree nuts. Timothy’s Lemon Blueberry Passion Tea does contain gluten.

Most Coffee and Tea packs are egg, dairy and gluten-free. Please see the individual product nutritionals for a list of ingredients.

Some Café Escapes beverages may contain palm or coconut oil, sucralose, sugar, cocoa derivatives, dairy, sodium caseinate, soy. Please see the individual product nutritionals for a list of ingredients. Go to Beverages.

Fair Trade/Rainforest Alliance

Fair Trade is an innovative, market-based approach to sustainability that restores balance to the power dynamic in the coffee supply chain. Fair Trade Certified means co-ops and their farmers get a fair price for their beans. Every pound sold has a minimum price they can count on and the prices exceed the co-op’s cost of production, increasing resources for health care and education and helping farmers feed their families. To qualify for Fair Trade certification, farmers must belong to a democratically organized co-op. Because they get a fair price, these small family farmers can grow coffee with respect for the community and the land, avoiding cost-cutting practices that sacrifice quality and the environment’s health.

Rainforest Alliance Certification ensures the environment and wildlife are protected, workers receive decent wages, and improvement of living conditions including access to education, medical care and clean water, and that coffee is harvested and processed responsibly.

To see if your favorite beverage is fair trade or rainforest alliance certified, please visit individual product pages.

Storing Your Beverages

We recommend storing K-Cup® Packs, Rivo Packs, Carafe packs in a cool, dry place out of direct sunlight. Once opened, bagged coffee should be stored in an airtight container. We do not recommend storing our beverages in a refrigerator or freezer as they will absorb odors from the atmosphere.

Phone

Beverage & Order Support 1 800-361-5628.
Other Support 1 866-901-2739