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Pack Support

Pack Support

Are phthalates used in the Rivo pack? Is it BPA free?

The packs do NOT contain any phthalates and are BPA free (BPA: Bisphenol A).

Are the packs individually marked with a “best before” date?

Yes, the packs are individually marked. On average, the shelf life is 24 months, because the Rivo packs have been vacuum-packed to sustain product integrity. The “best before” date will be noted both on the portion pack and on the sleeve. The batch code is also noted by the “best before” date.

Are the Rivo packs Kosher?

All Kosher Rivo packs bearing the OU seal have been certified by the Orthodox Union. You may see some packs without the seal if they were manufactured prior to certification. Check for the OU seal to verify Kosher certification.

Are there any organic or Fairtrade certified varieties?

Espresso Delicato is 100% sustainably grown and is Rainforest Alliance certified.

Can other Keurig® System packs be used with the Keurig® Rivo System or vice versa?

The Keurig® Rivo System uses a unique high pressure espresso-brewing process and therefore requires use of the Rivo packs. K-Cup® packs cannot be used with this brewer.

Can the Rivo packs be recycled?

No, the Rivo packs themselves are currently not recyclable. The plastic used for the Rivo packs is plastic number seven. However, the boxes in which they are sold are recyclable.

How do I know that my espresso is being brewed properly?

After pushing the desired Espresso button, you will hear a hum as the Keurig® Rivo System brews the espresso. Then, the rich, dark espresso will pour from the brewer spout. Initially, this liquid will range from a deep dark brown to black in color. The color will become somewhat lighter towards the end of the process, and you may see lighter-colored foam on top of the espresso. This last layer is typically called the crema.

How does the Rivo pack work?

During the brewing process, the Rivo pack is firmly held in place as hot water is evenly forced through punctured holes in the front and back of the pack. This allows the beverage to be extracted from the finely ground coffee.

How many Rivo packs does the Rivo Pack Bin hold? What happens if I forget to empty it?

The Rivo Pack Bin holds up to 12 used Rivo packs. You will notice the need to empty the bin when the Brew Handle becomes slightly harder to push down. Avoid putting any excess pressure on the Brew Handle since this will crush the packs and potentially jam the brewer. The Drip Tray will typically become full with liquid before 12 packs are in the bin. It is a good practice to empty the liquid from the Drip Tray and then empty the Pack Bin as well.

How much caffeine is in each Rivo pack?

Espresso, in general, has more caffeine than an average coffee. However, the usual serving size for espressos is much smaller than for coffee – compare the size of a 1.4 oz (42 ml) shot of espresso with roughly 50-75 mg of caffeine to a standard 8 oz cup of coffee containing 90-100 mg of caffeine.

How much coffee is in each Rivo pack?

Each Rivo pack contains approximately 7.5 grams of finely blended Arabica beans. To maintain the rich Italian taste, the beans undergo a special roasting process while still in Italy, where they are also packed for Canadian consumption.

What happens if the Rivo pack is stuck in the brew head?

The Rivo pack may be stuck for a number of different reasons:

1. Full Pack Bin – A full Pack Bin will not allow a portion pack to be brewed. Check the Pack Bin in case it is full.

2. Jamming – On occasion, a Rivo pack may get stuck in the brew head. If this occurs, carefully jiggle the pack to release it. It will then fall into the Pack Bin.

3. Defective needle – If the pack continually gets stuck (even after troubleshooting), the brewer may have a defective needle. Contact Customer Service for support.

What quantity of pack boxes will be offered? Are there any plans for other box counts?

Rivo packs are packed in 18-count boxes. We will add further box counts and sizes to fulfill consumer and/or retailer needs. Note that there is a free 12-count variety pack in every Keurig® Rivo System box. Each variety pack contains three Rivo packs of each available blend.

What type of coffee is used for the Rivo packs?

Lavazza sources 100% Arabica beans from some of the world’s most renowned coffee-producing regions, Central and South America, India, and East Africa. The beans are then blended together. Each blend follows a unique recipe in order to best showcase a particular aroma or taste. Each of the available Lavazza blends can be enjoyed purely as an espresso or used as the base for your favorite cappuccino, latte, macchiato, and more.

Where are the Rivo packs manufactured?

All Rivo packs are crafted and packed at the Lavazza plant in Gattinara just outside of Turin, Italy.

Decaffeination Process

Keurig Green Mountain’s roasting partners use different processes to decaffeinate their coffee and tea. The processes are: Direct Process, Indirect Process (Indirect & Direct uses solvents such as: methylene chloride or ethyl acetate) and Swiss Water Process.

Direct Process soaks the beans in water, and then a decaffeinating agent is mixed with the beans to remove the caffeine. Finally the beans are steamed and dried to remove the decaffeinating agent.

Indirect Process uses water mixed with steamed beans to draw out the caffeine. The caffeinated water is then separated from the beans and a decaffeinating agent is added to the water to remove the caffeine. Finally the decaffeinated water is reintroduced to the beans to restore any flavor that might have been extracted during the decaffeination process.

SWISS WATER® Process is a 100% chemical free coffee decaffeination and uses a “broth” of coffee solubles that saturate the beans and then is filtered through a charcoal media that extracts the caffeine.

Lavazza uses an innovative decaffeination process involving water and carbon dioxide to best preserve the aromatic qualities of the coffee, while allowing for the decaffeination process to occur.

Please see our product pages for individual beverages or feel free to contact our Customer Service Department at 1-800-361-5628.

Caffeine Content

Coffee contains between 75 and 150 mg. of caffeine per 8 oz. cup, depending on the roasting strength and other factors. It is difficult to measure the nutritional content of coffee, because it varies depending on many things. Generally, the darker the coffee is roasted, the less caffeine it contains.

Almost all decaffeinated coffees still contain some caffeine. The international standard by which decaffeinated coffee is characterized is by having at least 97% of the caffeine removed. Decaf coffee should fall somewhere in the range of 2 to 4 mg. per 8 oz cup

Espresso, in general, has more caffeine than an average coffee. However, the usual serving size for espressos is much smaller than for coffee – compare the size of a 1.4 oz shot of espresso with roughly 50-75 mg of caffeine to a standard 8 oz cup of coffee containing 75-150 mg of caffeine.

We offer teas with a wide range of caffeine content – from naturally caffeine free herbal teas to green and black teas with naturally occurring caffeine. For most of our caffeinated teas the caffeine content ranges from 50-75mg

Most of our specialty beverages contain little to no caffeine. However, specialty beverages containing tea, coffee, or chocolate may have up to 60mg per 8oz serving.

Kosher Certification

Below are the specific organizations that pertain to our K-Cup® packs brands. The abbreviations below found in "quotations" are the symbols we use to represent a Kosher product. These symbols can be found on the K-Cup® detail page on Keurig.com and the packaging.

• "U" Orthodox
• "KSA" Kosher Supervision of America
• "K" Star-K
• "MK" Jewish Community Council of Montreal
• "K" Va'ad HaRabanim
• "KOF-K" Kosher Supervision

All coffees, teas, and espressos are certified kosher. Most K-Cup® packs are Kosher Certified Pareve. The only exceptions are the:

1. Hot Cocoa beverages, which are certified kosher – Dairy
2. Café Escapes® packs are not kosher certified.
3. Hot cocoa K-Cup® packs, which are certified Kosher-Dairy.

When a hot cocoa K-Cup® packs is brewed in a Keurig brewer, the brewer converts from Kosher Pareve to Kosher-Dairy and any subsequent K-Cups brewed in this brewer would be classified Kosher-Dairy. If you want your Keurig brewer to remain Kosher Pareve, you'll need a second Keurig brewer for brewing hot cocoa K-Cup® packs. Using a second K-Cup holder will not keep the brewer Kosher Pareve.

Please refer to the product detail pages for specific information about kosher certification.


Flavored coffee beverages made by Gloria Jean’s, Green Mountain Coffee® and Timothy's Coffee® do not contain any nut proteins. They declare that their flavored coffees are free of all nut allergens because the flavored coffees are all flavored in separate vats from the non-flavored coffees. Even though there are no nut proteins used, Green Mountain Coffee Roasters performs a thorough clean-down between flavors during the production process. Some flavored beverages may contain nutmeg, ginger, cinnamon, cloves, sulfites(less than 10ppm), propylene glycol, and caramel color. Please see the individual product nutritionals for a list of ingredients.

Hot cocoa and dairy based beverages may contain milk, soy or tree nuts. Timothy’s Lemon Blueberry Passion Tea does contain gluten.

Most Coffee and Tea packs are egg, dairy and gluten-free. Please see the individual product nutritionals for a list of ingredients.

Some Café Escapes beverages may contain palm or coconut oil, sucralose, sugar, cocoa derivatives, dairy, sodium caseinate, soy. Please see the individual product nutritionals for a list of ingredients. Go to Beverages.

Fair Trade/Rainforest Alliance

Fair Trade is an innovative, market-based approach to sustainability that restores balance to the power dynamic in the coffee supply chain. Fair Trade Certified means co-ops and their farmers get a fair price for their beans. Every pound sold has a minimum price they can count on and the prices exceed the co-op’s cost of production, increasing resources for health care and education and helping farmers feed their families. To qualify for Fair Trade certification, farmers must belong to a democratically organized co-op. Because they get a fair price, these small family farmers can grow coffee with respect for the community and the land, avoiding cost-cutting practices that sacrifice quality and the environment’s health.

Rainforest Alliance Certification ensures the environment and wildlife are protected, workers receive decent wages, and improvement of living conditions including access to education, medical care and clean water, and that coffee is harvested and processed responsibly.

To see if your favorite beverage is fair trade or rainforest alliance certified, please visit individual product pages.

Storing Your Beverages

We recommend storing K-Cup® Packs, Rivo Packs, Carafe packs in a cool, dry place out of direct sunlight. Once opened, bagged coffee should be stored in an airtight container. We do not recommend storing our beverages in a refrigerator or freezer as they will absorb odors from the atmosphere.


Beverage & Order Support 1 800-361-5628.
Other Support 1 866-901-2739