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Coffee Makers Support

Coffee Makers

How do I fix a short cup?

"If your brewer is not brewing the full amount selected, it may be caused by the following: 

1. The exit needle is clogged by coffee grounds or cocoa mix. Please refer to the K-Cup® Holder cleaning instructions. 

2. The brewer may need to be descaled. Please refer to the descaling instructions.

3. The removable water reservoir was removed during brewing. Place the water reservoir back onto the brewer and perform a cleansing brew without a portion pack."

Can I buy a commercial brewer from home?

Keurig strongly recommends that our home coffee makers be used at home, and our commercial coffee makers be placed in commercial and office settings. That’s why our home coffee makers are UL/ULC Listed for Household use only and our commercial coffee makers are UL/ULC Listed for Commercial use only. Also, commercial coffee makers require professional installation not offered to in-home customers. If you would like to purchase a coffee maker for your home, visit our home coffee makers page. If you would like to purchase a coffee maker for a small-to-medium office, please consider our small-medium office coffee makers.

Who should I contact if I need support?

If you purchased a Mr. Coffee brewer with Keurig Brewed® Technology, Cuisinart brewer with Keurig Brewed® Technology, or Breville brewer with Keurig Brewed® Technology from Keurig.com, VanHoutte.com or Timothys.ca, you can obtain service from Keurig Customer Support within 30 days of the purchase date. To obtain service after 30 days of the purchase date or if you purchased your brewer elsewhere, please contact Mr. Coffee Customer Service at 1-800-672-6333, Cuisinart Customer Service at 1- 800-211-9604, or Breville Customer Service at 1-866-BREVILLE.

How do I clean the K-Cup® holder receptacle?

1.  Remove the K-Cup® assembly. To remove the assembly from the brewer, open the cover by lifting the handle. Grasp the top of the K-Cup® holder with one hand while pushing the bottom of the assembly upward with the other until it releases. The K-Cup®holder is dishwasher safe. 

2.  Clean the funnel. The funnel can be removed from the K-Cup® holder by pulling on it until it snaps off. The funnel is dishwasher safe. To replace it just snap it back onto the K-Cup® holder. 

3.  Clean the exit needle. The exit needle is located on the inside bottom of the K-Cup® holder. If coffee grounds or cocoa mix get clogged in the exit needle, it can be cleaned using a paper clip or similar tool. Remove the funnel from the K-Cup® holder, insert the paper clip into the tube and move it around to loosen the clog and remove any debris. Please note, you cannot poke all the way through the needle as the opening of the needle is located on the side and not the top.

4.  Install the K-Cup® assembly into the brewer. After cleaning, align the K-Cup® holder tabs with the opening placing the two front tabs on the bottom and the single tab on top, and snap it into place by pushing down on the top rim.

If you purchased a Mr. Coffee brewer with Keurig Brewed® Technology, Cuisinart brewer with Keurig Brewed® Technology, or Breville brewer with Keurig Brewed® Technology from Keurig.com, VanHoutte.com or Timothys.ca, you can obtain service from Keurig Customer Support within 30 days of the purchase date. To obtain service after 30 days of the purchase date or if you purchased your brewer elsewhere, please contact Mr. Coffee Customer Service at 1-800-672-6333, Cuisinart Customer Service at 1- 800-211-9604, or Breville Customer Service at 1-866-BREVILLE.

How hot is the water in the brewer?

Keurig believes that the optimal temperature for brewing coffee, tea, and hot cocoa is 89°C (192° F). This is the internal temperature of the water in your brewer. However, once your coffee, tea, or hot cocoa is brewed, the dispensed temperature can vary greatly. In-cup temperature depends on the cup temperature and material. When brewing into an insulated container, such as a foam or paper cup, 82-85°C (180-185°F) in-cup temperature is typically attained. However, dispensing into a cold ceramic mug will cool the coffee significantly. With the Keurig® K425 and K525, you can modify the temperature of the infusion to ensure a perfect beverage, every time. Please note that stream temperature of the first brew after turn-on or after an extended idle period can be a couple degrees cooler. To maximize initial in-cup temperature at home, we recommend running a small cup-cleansing brew prior to brewing a K-Cup®, Rivo®, or K-Carafe® pack, which warms both the mug and brewer.

How much power does the Keurig® brewer use?

Keurig® home brewers use the most power during their initial start up. When heating for the first time after being off, peak usage is 1,500 watts. If the power is kept on, the brewer will keep the internal tank up to temperature using between 200-400 watts when heating. While idle and not maintaining heat, the brewer will use the average electricity of a 60- watt light bulb.  All Keurig® home brewers are equipped with an Energy Savings Mode Auto Off feature should you choose not to leave the brewer on. The initial heating mode when turning the power on should take about three minutes.

How do I drain and store the brewer?

Once your Keurig® home brewer has been primed, you cannot empty the water from the inside. The brewer’s internal tank cannot be drained. If you need to store your brewer, empty the removable water reservoir and store your brewer in a safe and frost-free environment. Be sure to store your brewer in its upright position to avoid water leakage from the inner tank. If you store the brewer in a cold environment, you run the risk of water freezing inside the brewer and causing damage. When you prepare to use it after storage, we recommend rinsing the removable water reservoir with fresh water and running three cleansing brews without a K-Cup® portion pack. If you plan to move your brewer to a different location, turn the brewer off, unplug it, and empty the removable water reservoir. If your brewer has been in an environment below freezing, please be sure to let it warm to room temperature for two hours before brewing.

I’ve misplaced my brewer Use & Care Guide, where can I get another one?

What kind of maintenance is required for the brewer?

Regular cleaning will prolong the life of the brewer and is recommended for proper operation. We recommend cleaning the external components with a soapy, damp, non-abrasive cloth. Never immerse the brewer in water or other liquids. The K-Cup® holder and funnel, drip plate and drip tray (on the Elite, Classic, Ultra, Special Edition, Ultimate, Platinum, Select, B155, K15, K50, K200, K300, K425, K525) are dishwasher safe. The removable water reservoir and water reservoir lid are NOT dishwasher safe so you’ll need to clean them by hand.  

Your brewer should be descaled every three to six months. Scale is harmless, but if left unattended, it can hinder your brewer's performance. De-scaling your brewer regularly helps maintain the heating element, water reservoir, and other parts of the brewer that come in contact with water. We strongly recommend descaling your brewer every three months if your water has a high mineral content. To descale your brewer, use our descaling solution product offered in the accessory website page.

Where can I get replacement parts for my Keurig®  brewing system?

Replacement parts are not currently available for purchase at Keurig.ca. Please contact customer service for more information.

My brewer is not working, can I have it serviced?

We are sorry that you are having issues with your Keurig®  brewer. Customer Satisfaction is very important to us at Keurig so please contact our Customer Support.

Explain the interactive technology on the beverage lids.

To ensure that the Keurig® 2.0 system delivers on the promise of providing high-quality beverages, produced simply and consistently every brew, every time, we have incorporated interactive technology to help consumers perfectly brew all Keurig® brand packs each and every time – regardless of the size. With the added consumer benefits of our Keurig® 2.0. brewer, including the ability to brew a carafe, it is critical for performance and safety reasons that the system only brews Keurig brand licensed packs.

Is there a version of the Keurig® 2.0 brewer for the workplace?

There is a plan to have Keurig® 2.0 brewer for the workplace in fall 2015. Our Keurig® BOLT® Carafe Brewing System has the ability to brew a 64-ounce pot of coffee in less than two minutes with Keurig convenience and speed and is a great solution for offices looking for a pot brewing solution.

Can I adjust the size of my beverage?

Yes. When the Keurig® 2.0 Brewing Technology identifies the kind of pack inserted into the brewer, the brewer will automatically set itself to brew the pack at its optimized brew setting. As with current Keurig brewers, users will be able to adjust the size to suit their individual taste preferences. The optimal size will appear in the upper righthand corner of the brewer screen. By touching the arrow keys, consumers will be able to scroll up and down the available size range appropriate for the portion pack type.

How do I use the Brewer Maintenance Accessory?

1. Q: How do I use the Brewer Maintenance Accessory?

Part 1: Click here for instructions
Part 2: Click here for instructions

2. Q: Will the Brewer Maintenance Accessory work in my K-Cup® Brewer?
 • The Brewer Maintenance Accessory was developed exclusively for Keurig® 2.0 brewers.
 • To maintain the health of your Keurig® K-Cup® brewer, we encourage you to continue to use the Descaling Solution every 3 – 6 months. Please refer to the user manual for specific maintenance instructions.®

3. Q: What does the Brewer Maintenance Accessory fix?
• The Brewer Maintenance Accessory helps maintain the health of your brewer, by clearing out the coffee grounds that naturally build up in the brewer's entrance needle (the top needle).
• If you are experiencing issues with brewing, including short cupping, we recommend you use the Brewer Maintenance Accessory first to clear the entrance needle of any naturally occurring build-up that occurs during the brewing process. If you still experience issues after properly using the Brewer Maintenance Accessory, please call our Customer Care team at 1-800-361-5628

4. Q: How much does this cost?
• The Brewer Maintenance Accessory is not for sale; it’s included with your purchase of a Keurig® 2.0 brewer.
• If you previously purchased a Keurig® 2.0 brewer and would like to receive a Brewer Maintenance Accessory, please reach out to our Customer Care team at 1-800-361-5628 and request one.

5. Q: Is there a video of this process that I can watch?
 • For an instructional video, please visit http://youtu.be/DkixULmvKRk

How do I make a hot cocoa with the Keurig®2.0 brewer?

Insert the K-Cup® pack and lower the bail. On the screen, you will notice a button for “Hot Cocoa/ Other.” Activate this button by touching it. Then, press the flashing brew button. The piston pump will allow the system to infuse air into the water stream during the brew process to assist in dissolving the cocoa powder in the portion pack and also give the finished product a “froth” like texture.

What beverages should be brewed on the HOT COCOA/OTHER setting?

At this time, the following K-Cup® varieties should be brewed using the HOT COCOA/OTHER setting:
• TIMOTHY’S® HOT COCOA MIX WHITE CHOCOLATE FLAVOURED
• TIMOTHY’S® CHAI LATTE 
• DULCE DE LECHE TIMOTHY’S®
• FRENCH VANILLA LATTE TIMOTHY’S®
• TIMOTHY’S® CAFFÈ MOCHA 
• LAURA SECORD® HOT CHOCOLATE MIX
• CAFÉ ESCAPESTM HOT COCOA MIX MILK CHOCOLATE FLAVOURED

What happens if I accidentally use this setting for other products, like coffee?

We have found using this setting for products other than those listed above can result in changes to the flavour and strength of your beverage. Your beverage would likely be sub-optimal.

How do I find the Keurig® brand portion packs with the new Keurig® 2.0 Brewing Technology™ that can be used with my Keurig® 2.0 system?

To ensure you are using the right beverage packs for the new Keurig® 2.0 brewing system, look for the following:

If you currently have older Keurig® K-Cup® packs in your pantry, they may not work with Keurig® 2.0 brewers. K-Cup® packs with the Keurig Brewed® outer ring on the lid started being available in February 2014. We are working quickly with our retail partners to ensure that all Keurig® K-Cup® packs on-shelf work with the Keurig® 2.0 brewing system and we expect K-Cup® packs will be fully transitioned in the coming months.

All Keurig® K-Cup® packs available on Keurig.ca are fully transitioned as of August 2014 and can be brewed in the new Keurig® 2.0 brewing system.

If you own a Keurig® 2.0 brewer, but currently have K-Cup® packs without Keurig 2.0 Brewing TechnologyTM, please contact our Customer Care group at 1-800-361-5628 and we will be happy to help you.

Every K-Cup® pack beverage option from our partner brands (30) that was available for previous Keurig® brewers – and many new additions – is available for the new Keurig® 2.0 system. That’s close to 175 beverage choices from 30 different brands.

We are always working to bring even more variety into the Keurig system, and we’ll be announcing more partnerships in the future. Keep checking on Keurig.ca for more beverage news.

For quality-control reasons, single-serve packs from brands that are not part of the Keurig system will not work in Keurig® 2.0.

Using Keurig® branded K-Cup® packs ensures that the Keurig 2.0 brewer can deliver the perfect beverage every time.

The Keurig® 2.0 system features Keurig 2.0 Brewing TechnologyTM, which enables the brewer to recognize the inserted pack and brew each beverage in the way it was intended to be enjoyed. Moving forward, this innovative technology will allow us to provide you with beverage choices. As we introduce these new innovations, your Keurig® 2.0 brewer has been designed to adapt to the new offerings, allowing you to “upgrade” your brewing experience instantly.

Will Keurig® 2.0 packs be recyclable?

We are taking the technology and environmental properties that we’ve incorporated into our and are carrying this through to the BOLTTM and Keurig 2.0 platforms. Our K-Carafe™ packs in our Keurig® 2.0 system will utilize our patented Vue® pack design.
The plastic cup used in our K-Carafe packs is made of polypropylene/#5 plastic, which can be separated from the lid and filter and recycled wherever #5 plastic is accepted. Polypropylene/#5 plastic is currently accepted for recycling in approximately 60 percent of communities in the United States and 90% of communities in Canada. Keurig® 2.0 users should check with their local municipality or waste hauler to determine if their communities recycle #5 plastic.
Introducing our first recyclable K-Cup® Pod. Available in Van Houtte® Original House Blend. Learn more

What is a K-CarafeTM pack?

K-CarafeTM packs are new packs developed specifically for use in the Keurig® 2.0 system. These packs contain up to 26 grams of fresh coffee and brew approximately four cups of coffee into a specially designed KeurigTM 2.0 Carafe that holds up to 30 ounces of coffee.

The plastic cup used in our K-Carafe packs is made of polypropylene/#5 plastic, which can be separated from the lid and filter and recycled wherever #5 plastic is accepted. Polypropylene/#5 plastic is currently accepted for recycling in approximately 60 percent of communities in the United States and 90% of communities in Canada. Keurig® 2.0 users should check with their local municipality or waste hauler to determine if their communities recycle #5 plastic. At this time, K-Cup® packs are not recyclable.

How many cups will I be able to pour if I use K-CarafeTM packs?

K-Carafe packs can be brewed on three settings – 2 to 3 cups (22 ounces); 3 to 4 cups (26 ounces); or 4 to 5 cups (30 ounces).

How do I clean the KeurigTM 2.0 Carafe?

1. Begin by emptying the Keurig 2.0 Carafe and removing the lid.

2. Wipe the inside of the Keurig 2.0 Carafe and the lid with a damp, soapy, lint-free, non-abrasive cloth.

3. Rinse thoroughly.

4. NEVER PLACE THE KEURIG 2.0 CARAFE IN THE DISHWASHER.

5. Replace the lid. Ensure that the lid securely in place prior to brewing your next carafe of coffee.

I just brewed into the KeurigTM 2.0 Carafe and now my coffee is cold. Is it microwaveable?

No, the Keurig 2.0 Carafe is not microwaveable. For consumers who wish to enjoy their carafe of coffee for a longer period of time, we suggest the Keurig 2.0 Thermal Carafe.

My Keurig® 2.0 system is notifying me to change the Water Filter. What do I do?

If you activated the “Water Filter Reminder” in the Settings section of your brewer, you will be reminded “Time to replace the Water Filter!” after every 1,000 ounces that flow through the system. Once a new Water Filter has been inserted, press YES to re-set the Water Filter Reminder notices. We highly recommend using a Water Filter to keep your brewer working at top performance.

How do I adjust the strength of my beverage?

Once the pack has been inserted, you will see the STRONG option in the bottom left corner of the brewer screen. Please check the empty box by touching the icon. You have now activated the STRONG functionality of the brewer.

Why does my brewer sound different than my previous K-Cup® brewer?

Your Keurig® 2.0 brewer uses an entirely different internal brewing mechanism when compared to a K-Cup® brewer. This mechanism allows the system to brew different beverages according to different specifications – including strength control – which is not possible with K-Cup® brewers.

What happens if I remove the KeurigTM 2.0 Carafe during the brew process?

The brewing process will stop. However, you may experience a few droplets as the system comes to a stop, so please be careful. When the Carafe is put in place again, the system will start from the beginning of the brewing process and will NOT continue where it left off.

I searched everywhere on the brewer, but I can’t find the Power Button. Where is it located?

The Power Button icon is located in the bottom right corner of the brewer screen. It will appear once the brewer has been plugged in.

Where is the serial # located? How many digits is it?

To view the serial number, remove the Water Reservoir. On the exposed side panel of the brewer, you will see the 14-digit, alphanumeric serial number.

What are the measurements of the brewer?

Brewer dimensions are approximately 13.5 inches (height) * 10.1 inches (width) * 13.6 inches (depth).

How do I perform a cleansing brew?

Start by placing a 12 oz mug on the Drip Tray. Lift and lower the handle (do not insert a portion pack). Hold down the brew button until 6 oz of water dispenses. Discard the water in the mug.

Should I use vinegar for cleaning – or how is the cleaning process different than other Keurig® brewers?

We highly recommend using the Keurig Descaling Solution when descaling the system, since it will effectively descale your system without harming it.

How often do I need to descale my system?

The frequency of descaling depends on the level of mineral content of your water. This is why we recommend using filtered or bottled water. Calcium deposits or scale may build up in your brewer and hinder your brewer performance. Regularly descaling your brewer every 3 to 6 months helps prevent this from occurring. Your system will remind you when to descale with the prompt “Time to descale the brewer!” This reminder tracks the amount of liquid that has passed through the system and then prompts you to descale. If you postpone the descaling process, then the system will remind you again in 6 weeks. The reminder will only go away once the system has actually been descaled. However, if you feel that your water has a higher level of mineral content, then you should consider descaling more often.

How do I descale the system?

Are any of the Keurig® 2.0 System components dishwasher safe?

No, we do not recommend placing the KeurigTM 2.0 Carafe in the dishwasher.

Are the components BPA (Bisphenol A) free?

Yes, all parts that come into contact with water or pack contents are BPA free.

What type of plastic is the Water Reservoir made from?

Similar to the existing Keurig® brewers, the Water Reservoir of the Keurig® 2.0 System is made out of a plastic called Polystyrene. This material is FDA approved BPA free.

How much does the Drip Tray hold? Is it normal for there to be liquid in the Drip Tray?

The Drip Tray will hold up to 8 ounces of liquid. However, it is unusual for there to be any liquid in the Drip Tray.

How do I remove the Drip Tray?

To remove the Drip Tray, simply slide it toward you, keeping it level at all times to avoid spilling. Clean with a damp, soapy, lint-free, non-abrasive cloth.

What if I don’t like it? Is it still a Money Back Guarantee of 30 days?

Yes, there is a 30 Day Money Back Guarantee. Please contact Customer Service for assistance.

Limited One Year Warranty

Keurig® offers a limited warranty on Keurig® brewing systems. For more information, please refer to the warranty document contained in the product package.

How do you obtain warranty service?

Keurig® brewers are high quality appliances and, with proper care, are intended to provide years of satisfying performance. However, should the need arise for warranty servicing, simply call Keurig Customer Service at our toll free phone number 1-866-901-BREW (2739). Please do not return your brewer for servicing without first speaking to Keurig Customer Service to obtain an Authorization to Return number (ATR). Keurig® brewers returned without an ATR number will be returned to the sender without servicing.

Appropriate Use of Keurig® Commercial and Home Brewers

Keurig strongly recommends that offices use UL Commercial rated coffee brewing equipment—and not UL Household rated products.

VOLUNTARY RECALL- REPAIR REQUIRED

In cooperation with the U.S. Consumer Product Safety Commission (“CPSC”) and Health Canada, Keurig Green Mountain, Inc. is voluntarily recalling MINI Plus Brewing System units with model number K10 (formerly identified as B31) produced prior to July 2014. This issue does not affect any other brewer models.

What occurs?

Hot liquid could escape from certain MINI Plus Brewing System units during use. Keurig has determined that this event is more likely to occur if the brewer is used to brew more than two cups in quick succession.

Action required.

Please contact us immediately to obtain a free easy-to-install repair kit which resolves the potential issue. To determine if your brewer is among those units potentially affected based on its serial number displayed on the bottom of the unit (pictured below) visit www.miniplusbrewer.com any time or call toll-free at (844) 255-7886 Monday through Friday from 8:00 a.m. to 8:00 p.m. (Eastern Time) and Saturday and Sunday from 8:00 a.m. to 3:00 p.m. (Eastern Time) or email keurig@inmar.com.
In the meantime, you can continue to use your brewer. We recommend you avoid brewing more than two cups in rapid succession and maintain an arm’s length distance from the brewer during the brewing process.

If you purchased the product as a gift, please notify the gift recipient of this important safety information.

The satisfaction and safety of our consumers is our highest priority and we are committed to resolving this issue as quickly as possible.

We appreciate your immediate attention to this important request. Please contact our toll-free MINI Brewer Plus hotline with any questions or concerns: (844) 255-7886 or visit www.miniplusbrewer.com for additional information.

Sincerely,

Keurig Consumer Care
Company statment
CPSC Press Release
Health Canada Notice

Phone

Beverage & Order Support 1 800-361-5628.
Other Support 1 866-901-2739