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Pack Support

K-Cup® Packs

How much caffeine is in the coffee?

Coffee contains between 75 and 150 mg of caffeine per 250 ml (8 oz) cup, depending on the roasting strength and other factors. It is difficult to measure the nutritional content of coffee, because it varies according to many things. Generally, the darker the coffee is roasted, the less caffeine it contains.

Almost all decaffeinated coffees still contain some caffeine. The international standard by which decaffeinated coffee is characterized is by having at least 97% of the caffeine removed. Decaf coffee should fall somewhere in the range of 2 to 4 mg per 250 ml (8 oz) cup. For more detailed information, we recommend contacting the roaster directly.

What process is used to decaffeinate the coffee?

Keurig’s roasting partners use different processes to decaffeinate their coffee. The most widely used processes include the SWISS WATER ® Process which is a 100% chemical free coffee decaffeination. Most other processes use chemical solvents, like methylene chloride, to decaffeinate coffee beans. Conversely, the SWISS WATER® Process uses only water when removing caffeine, producing water processed decaf coffee.

The majority of decaf coffee, about 80%, is decaffeinated with a chemical decaffeination method using chemicals like methylene chloride or ethyl acetate. There are two types of chemical caffeine removal processes: direct and indirect.

Do any of your K-Cup® packs contain gluten?

All of the coffees offered in K-Cup® packs are gluten and gluten byproduct-free. The Café Escapes® French Vanilla Café-au-Lait K-Cup® pack contains small amounts of wheat. The Timothy’s® Lemon Blueberry Tea K-Cup® pack contains malted oats.

For additional nutritional information on a particular K-Cup® pack, we suggest you contact the roaster directly.

What allergens are contained in your K-Cup® packs?

Flavoured coffee K-Cup® packs made by Green Mountain Coffee®, Timothy's Coffee®, and Van Houtte do not contain any nut proteins. They declare that their flavoured coffees are free of all nut allergens because the flavoured coffees are all flavoured in separate vats from the non-flavoured coffees. Even though there are no nut proteins used, Green Mountain Coffee Roasters perform a thorough clean-down between flavours during the production process. Additionally, all coffee and tea K-Cup® packs are egg, dairy, and gluten-free. Hot cocoa K-Cup® packs may contain milk, soy, or tree nuts so please refer to the K-Cup® detail page for specific nutritional information on hot cocoa products:

- Café Escapes® Milk Chocolate Hot Cocoa K-Cup®

Is there any fat or sugar in your K-Cup® packs?

Coffee and tea K-Cup® packs do not contain fat or sugar. Natural and artificial flavourings added to coffee do not add any significant nutritional value. A cup of regular black coffee will contain approximately two to four calories (less than one gram carbohydrates) and zero fats. Flavoured coffees will add 0.8 calories, 0.3 grams carbohydrates, and 0 fats.

Hot cocoa K-Cup® packs and Café Escapes® K-Cup®packs do contain sugar. Please refer to the K-Cup®pack detail page for specific information about any particular K-Cup® variety.

Are the K-Cup® packs Kosher?

Most K-Cup® packs are Kosher Certified Pareve. The only exceptions are hot cocoa K-Cup® packs, which are certified Kosher-Dairy. When hot cocoa is brewed in a Keurig brewer, the brewer converts from Kosher Pareve to Kosher-Dairy and any subsequent K-Cup® packs brewed in this brewer would be classified Kosher-Dairy. If you want your Keurig brewer to remain Kosher Pareve, you'll need a second Keurig brewer for brewing hot cocoa packs. Using a second K-Cup® holder will not keep the brewer Kosher Pareve.

Below are the specific organizations pertaining to our K-Cup® brands. The abbreviations below found in "quotations" are the symbols we use to represent a Kosher product. These symbols can be found on the portion pack detail page, K-Cup box, and lid of the K-Cup® pack.

- "U" Orthodox Union pertains to: Donut House Collection packs, Green Mountain Coffee® K-Cup®packs, Newman's Own® Organics K-Cup® packs, select Tully’s® K-Cup® packs, and Twinings® of London K-Cup® packs
- "KSA" Kosher Supervision of America pertains to: Emeril’s® K-Cup® packs and Timothy’s Coffee® K-Cup®packs
- "K" Star-K pertains to: Celestial Seasonings® K-Cup®packs
- "MK" Jewish Community Council of Montreal pertains to: Bigelow K-Cup® packs and K-Cup® Van Houtte® K-Cup® packs
- "K" Va'ad HaRabanim pertains to: Tully's® K-Cup®packs

Café Escapes® K-Cup® packs are not Kosher certified.

Please refer to the pack detail page (below the “add to cart” button) for specific information about Kosher certification.

What does "Fair Trade" mean?

Fair Trade is an innovative, market-based approach to sustainability that restores balance to the power dynamic in the coffee supply chain. Fair Trade Certified means co-ops and their farmers get a fair price for their beans. Every pound sold has a minimum price they can count on and the prices exceed the co-op’s cost of production, increasing resources for health care and education, and helping farmers feed their families. To qualify for Fair Trade certification, farmers must belong to a democratically organized co-op. Because they get a fair price, these small family farmers can grow coffee with respect for the community and land, avoiding cost-cutting practices that sacrifice quality and health.

What does "Rainforest Alliance" mean?

Rainforest Alliance Certification ensures the environment and wildlife are protected, coffee is harvested and processed responsibly, and workers receive decent wages and improved living conditions including access to education, medical care, and clean water.

Can I make hot cocoa with my brewer?

Yes, you can easily make gourmet hot cocoa with your Keurig® brewer. Hot cocoa K-Cup® packs are available by Green Mountain Coffee® and Café Escapes®. Hot cocoa K-Cup® packs are designed to be brewed on the 8 oz (250 ml) setting. The smaller brew size setting may result in a significant percentage of un-dissolved powder and a "weaker" hot cocoa beverage.

I have heard that you are introducing recyclable K-Cup® pods. Where & when can I buy them?

Yes, we are embarking on the first steps of our journey to making all K-Cup® pods recyclable. Initial variety of of recyclable K-Cup® pods is now available since mid-July, exclusively online on Keurig.ca and through our Business Solutions channel. To learn more, click here

Are all Keurig K-Cup® pods now going to be recyclable?

Initial variety in recyclable K-Cup® pods is available since mid-July exclusively on Keurig.ca and through our Business Solutions channel.

When can I buy recyclable K-Cup® pods?

As a company, we are committed to making all K-Cup® pods recyclable by 2020. We are taking the first major step in our recyclability journey by offering our most popular coffee variety in a recyclable format and will continue to roll out additional varieties each year until we reach our goal.

What varieties are available in recyclable K-Cup® pod format first?

In Canada, the recyclable K-Cup® pod is available in our most popular coffee variety: The Original House Blend from Van Houtte®. Shop now

How will consumers know which pods are recyclable?

We’ve put a great deal of thought and effort into minimizing confusion. To start, the recyclable K-Cup® pods is available exclusively on Keurig.ca and in our away from home channel. Additionally, the recyclable K-Cup® pods areis easily identifiable by our on-the-box packaging and a “#5” recycling symbol on the bottom of the pod itself.

What is the price for the recyclable K-Cup® pods? Are these going to cost more?

The price to consumers for recyclable K-Cup® pods will not change.

I just ordered K-Cup® pods and the box I got says they are recyclable. Is this something new?

Yes, we are proud to announce that we are embarking on the first steps of our recyclable journey and are introducing initial variety of recyclable K-Cup® pods. The transition to recyclable K-Cup® pods is rolling out gradually, and as a result, you may start to receive more recyclable K-Cup® pods in future orders

My favourite coffee isn’t available in a recyclable pod, when will you have more varieties available?

The transition to recyclable K-Cup® pods is happening on a rolling basis so stay tuned, as we’ll be releasing new beverage varieties

Where can I buy recyclable K-Cup® pods?

For now, recyclable K-Cup® pods areis available exclusively on Keurig.ca and through our Away From Home channel starting mid-July. Click here to shop.

We chose our online channel first to ensure all consumers, wherever they are located in Canada, can now have access to recyclable K-Cup® pods.

When will away-from home customers be able to buy the recyclable K-Cup® pods?

In Canada, Keurig Authorized Distributors areis able to purchase the Van Houtte Original House Blend since mid-July.

Why can I only buy recyclable K-Cup® pods in a 24-count package?

The 24-count packages are the first K-Cup® pods to be converted to the recyclable format. We will expand our recyclable K-cup® pods into other packaging sizes in the future.

How do you recycle these new K-Cup® pods?

To recycle, once the pod is cool, peel the lid from the puncture hold in the center, empty the grounds and recycle. The filter can remain. Visit www.keurig.ca/recyclable-kcup to learn more and see complete instructions

Can I put the entire pod into the recycle bin?

The lid and coffee grounds should be removed before recycling the pod.

How many towns/cities actually accept and are able to recycle #5 plastic?

Polypropylene (#5) plastic is currently accepted for recycling in 93% of communities in Canada.

An interesting fact is that in British Columbia, all our of K-Cup® pods are accepted for recycling, through the at-home material collection, if the lid and the filter are removed from the pod.

How long are the K-Cup® packs good for?

Each K-Cup® pack has a Best Before date imprinted on the side. The Best Before Date is a guideline for optimal freshness recommended by the roaster, it’s not an expiration date. K-Cup® packs are nitrogen-flushed, sealed for freshness and impermeable to oxygen, moisture, and light.

Can K-Cup® packs be used more than once?

K-Cup® packs are intended to be used only once. Most of the flavour has already been extracted from the grounds when first brewed.

How do I brew over ice?

Brewing over ice is easy using your Keurig brewer. Instructions can be found on the top of all Iced Coffee and Perfect Iced Tea K-Cup® pack boxes. Look for the “Brew Over Ice” icon on the K-Cup® packs specially crafted to brew over ice.

For best results, we recommend that you:

1. Store Iced Coffee and Perfect Iced Tea K-Cup® packs at room temperature.

2. Shake the K-Cup® pack before brewing.

3. Fill a 16 oz tumbler with ice and place under brewer.

Note: We suggest you avoid glass as hot liquids may cause glass to crack.

4. Choose the 6 oz or 8 oz setting on your brewer and brew directly onto the ice.

5. Stir and enjoy!

Iced Coffee K-Cup® packs are designed to be brewed on a 6 oz or 8 oz setting. A technological innovation enables Iced Coffee K-Cup® packs to be packed with more coffee in order to deliver optimal flavour when brewed over ice. These delicious blends are modified to give you flavourful and refreshing iced coffee. Add cream and sugar to make it your favourite beverage.

Shop Iced Coffee K-Cup® packs.

Perfect Iced Tea K-Cup® packs contain a blend of tea, sugar, and natural flavour, and are specially formulated to brew directly over ice for a Perfect Iced Tea every time.

Decaffeination Process

Keurig Green Mountain’s roasting partners use different processes to decaffeinate their coffee and tea. The processes are: Direct Process, Indirect Process (Indirect & Direct uses solvents such as: methylene chloride or ethyl acetate) and Swiss Water Process.

Direct Process soaks the beans in water, and then a decaffeinating agent is mixed with the beans to remove the caffeine. Finally the beans are steamed and dried to remove the decaffeinating agent.

Indirect Process uses water mixed with steamed beans to draw out the caffeine. The caffeinated water is then separated from the beans and a decaffeinating agent is added to the water to remove the caffeine. Finally the decaffeinated water is reintroduced to the beans to restore any flavor that might have been extracted during the decaffeination process.

SWISS WATER® Process is a 100% chemical free coffee decaffeination and uses a “broth” of coffee solubles that saturate the beans and then is filtered through a charcoal media that extracts the caffeine.

Lavazza uses an innovative decaffeination process involving water and carbon dioxide to best preserve the aromatic qualities of the coffee, while allowing for the decaffeination process to occur.

Please see our product pages for individual beverages or feel free to contact our Customer Service Department at 1-800-361-5628.

Caffeine Content

Coffee contains between 75 and 150 mg. of caffeine per 8 oz. cup, depending on the roasting strength and other factors. It is difficult to measure the nutritional content of coffee, because it varies depending on many things. Generally, the darker the coffee is roasted, the less caffeine it contains.

Almost all decaffeinated coffees still contain some caffeine. The international standard by which decaffeinated coffee is characterized is by having at least 97% of the caffeine removed. Decaf coffee should fall somewhere in the range of 2 to 4 mg. per 8 oz cup

Espresso, in general, has more caffeine than an average coffee. However, the usual serving size for espressos is much smaller than for coffee – compare the size of a 1.4 oz shot of espresso with roughly 50-75 mg of caffeine to a standard 8 oz cup of coffee containing 75-150 mg of caffeine.

We offer teas with a wide range of caffeine content – from naturally caffeine free herbal teas to green and black teas with naturally occurring caffeine. For most of our caffeinated teas the caffeine content ranges from 50-75mg

Most of our specialty beverages contain little to no caffeine. However, specialty beverages containing tea, coffee, or chocolate may have up to 60mg per 8oz serving.

Kosher Certification

Below are the specific organizations that pertain to our K-Cup® packs brands. The abbreviations below found in "quotations" are the symbols we use to represent a Kosher product. These symbols can be found on the K-Cup® detail page on Keurig.com and the packaging.

• "U" Orthodox
• "KSA" Kosher Supervision of America
• "K" Star-K
• "MK" Jewish Community Council of Montreal
• "K" Va'ad HaRabanim
• "KOF-K" Kosher Supervision

All coffees, teas, and espressos are certified kosher. Most K-Cup® packs are Kosher Certified Pareve. The only exceptions are the:

1. Hot Cocoa beverages, which are certified kosher – Dairy
2. Café Escapes® packs are not kosher certified.
3. Hot cocoa K-Cup® packs, which are certified Kosher-Dairy.

When a hot cocoa K-Cup® packs is brewed in a Keurig brewer, the brewer converts from Kosher Pareve to Kosher-Dairy and any subsequent K-Cups brewed in this brewer would be classified Kosher-Dairy. If you want your Keurig brewer to remain Kosher Pareve, you'll need a second Keurig brewer for brewing hot cocoa K-Cup® packs. Using a second K-Cup holder will not keep the brewer Kosher Pareve.

Please refer to the product detail pages for specific information about kosher certification.

Allergens

Flavored coffee beverages made by Gloria Jean’s, Green Mountain Coffee® and Timothy's Coffee® do not contain any nut proteins. They declare that their flavored coffees are free of all nut allergens because the flavored coffees are all flavored in separate vats from the non-flavored coffees. Even though there are no nut proteins used, Green Mountain Coffee Roasters performs a thorough clean-down between flavors during the production process. Some flavored beverages may contain nutmeg, ginger, cinnamon, cloves, sulfites(less than 10ppm), propylene glycol, and caramel color. Please see the individual product nutritionals for a list of ingredients.

Hot cocoa and dairy based beverages may contain milk, soy or tree nuts. Timothy’s Lemon Blueberry Passion Tea does contain gluten.

Most Coffee and Tea packs are egg, dairy and gluten-free. Please see the individual product nutritionals for a list of ingredients.

Some Café Escapes beverages may contain palm or coconut oil, sucralose, sugar, cocoa derivatives, dairy, sodium caseinate, soy. Please see the individual product nutritionals for a list of ingredients. Go to Beverages.

Fair Trade/Rainforest Alliance

Fair Trade is an innovative, market-based approach to sustainability that restores balance to the power dynamic in the coffee supply chain. Fair Trade Certified means co-ops and their farmers get a fair price for their beans. Every pound sold has a minimum price they can count on and the prices exceed the co-op’s cost of production, increasing resources for health care and education and helping farmers feed their families. To qualify for Fair Trade certification, farmers must belong to a democratically organized co-op. Because they get a fair price, these small family farmers can grow coffee with respect for the community and the land, avoiding cost-cutting practices that sacrifice quality and the environment’s health.

Rainforest Alliance Certification ensures the environment and wildlife are protected, workers receive decent wages, and improvement of living conditions including access to education, medical care and clean water, and that coffee is harvested and processed responsibly.

To see if your favorite beverage is fair trade or rainforest alliance certified, please visit individual product pages.

Storing Your Beverages

We recommend storing K-Cup® Packs, Rivo Packs, Carafe packs in a cool, dry place out of direct sunlight. Once opened, bagged coffee should be stored in an airtight container. We do not recommend storing our beverages in a refrigerator or freezer as they will absorb odors from the atmosphere.

Phone

Beverage & Order Support 1 800-361-5628.
Other Support 1 866-901-2739