text.skipToContent text.skipToNavigation

Order Support

General Questions

  • Placing an order
    1. Browse & select
    Visit Keurig.ca and browse through our online store. Select the items that you would like to purchase by clicking the 'Add to Cart' button.

    2. Review shopping cart

    3. Sign In or Create an Account
    If you are not already signed in, you will be brought to a page to Sign in. Create an account or checkout as a guest.

    4. If you already have a Keurig.ca account, simply enter your email address and password and sign in.

    If you do not yet have a Keurig.ca account, creating an account is easy.

    To sign in, you will need your email address and password. To create an account, you will need an email address and password.

    5. You may opt to checkout as a guest by providing your email address. If you choose not to create an account, you will be missing out on instant savings and future offers that come along with a Keurig.ca account.

    6. Checkout
    Next, you will be brought to the 'Shipping', 'Billing' and 'Review' & 'Place Order'.              

    7. You are done!
    If you selected ground shipping you will receive your order within 3 to 7 business days. Also, if you entered a valid email address, you will receive an Order Confirmation with your order details. And once your order is ready to be shipped, you will receive a Shipping Confirmation with tracking information.
  • Auto delivery
    Our website makes it easy to receive our delicious beverages delivered to your door on a regular basis. Here’s how:

    1. Sign into your Keurig account on www.keurig.ca by entering your email address and password. Once you are signed in, enter items that you’d like into your cart.

    2. Place your first order now and during your checkout process, simply mark the items you would like to add to your Auto Delivery, choose your order frequency and the system will walk you through the rest. Never run out of Keurig Brewed Beverages again. Now that’s convenience!
  • Order status and tracking
    When you place an order on Keurig.ca, a confirmation of your order details is sent to the email address you have provided during checkout. Once the order is ready to be shipped, you will receive a shipping confirmation which contains your tracking information.

    When you set up an account, you may also access your order detail and tracking information by signing in to your account and visiting the My Orders section.

    Please note that you may not be able to track your order immediately until your package is picked up and scanned by our shipping provider. Your order will be processed and picked up on business days only.
  • Sales tax
    Taxes are determined based on the shipping address. They are calculated in accordance with the appropriate federal and provincial tax regulations. Sales tax is a levy placed on goods and services to consumers where businesses have a "substantial physical presence." Sales tax is considered a consumer (purchaser’s) expense as the customer is consuming the item, and not a company or business expense. The company in turn remits the sales taxes to the various states or province, as we are liable to collect the tax on behalf of the consumer. Sales tax is not a voluntary tax; it is required by federal/provincial law.

    Orders containing Brewers and Accessories will be charged Federal Goods and Services Tax (GST) and Provincial Sales Tax (PST), as applicable based upon delivery locations. Coffee, Tea, Hot Cocoa and other beverages purchases are not subject to GST/PST.


  • Will I get a confirmation of my order?
    If you have supplied us with a valid email address, you will receive an order confirmation via email after you have successfully placed your order.

    You will also receive a shipping confirmation email when it is packed and ready to be shipped.
  • How do I track my order?
    1.  Sign in to your account and click on the “Current Orders” link under the “My Orders” box.

    2.  To view the details of an order, you can click on the order number.

    3.  If your order has shipped, a "Track" link will be available.

    4.  Click on the link to be directed to our provider's Web site, which will provide you with shipping details.
  • How long will it take to get my order?
    Your order will be processed within 48 hours; we process orders on business days only. Any expedited shipping time frames take effect after the order has been processed. Please refer to our Shipping and Handling page for more information on specific shipping methods and time frames.
  • How do I change or cancel my order?
    Unfortunately, once an order is in process, we are unable to edit or cancel the items. Please note that the ordering process is automated and orders are printed and processed immediately in our distribution center. You may track your shipment in your Keurig account to determine if someone will be available to refuse the shipment. If you will not be home when the shipment is expected to arrive, please leave a note for the driver to the effect that you do not want your Keurig shipment and it should be returned. If you would like to have Keurig help facilitate this refusal, please contact our Customer Service as soon as possible after having placed the order.
  • I didn’t receive my order, how can I get a replacement?
    We regret that your order didn’t reach you as intended. Please sign in to your account to track your package and verify delivery. Often times, packages are left at the designated address without notification. Please be sure to check around the outside grounds for your package. You may also want to ask neighbours if they received your delivery in your absence. If you still have not found your shipment and the shipping tracking confirms delivery, please contact our Customer Service.
  • I received the wrong item or I am missing items from my order.
    We are sorry to hear that you did not receive the exact items you ordered. Please contact our Customer Service for assistance, and be sure to provide your order number.
  • How do I get a coupon?
    Keurig uses coupon codes for various programs and offers. Periodically, we send emails to our customers when a new promotion is available.
  • I don’t like the coffee I bought. What can I do?
    Food items such as Coffee, Tea, Hot Cocoa, and Iced Beverage K-Cup®, RivoTM, and K-CarafeTM packs are not eligible for return or exchange.
  • I ordered six boxes of K-Cup® packs but didn’t get my free sample.
    To receive your free K-Cup® sample on an order of six boxes or more, you must select the sample using the link provided in the shopping cart. Simply, place six boxes in your cart, and visit the cart to see the message, “You qualify for 1 FREE sample. Select 1 sample.” This message appears in the right hand Order Summary box below the Order Total line. When you click this link, you will be brought to the Sample page where you can choose your K-Cup® sample selection at $0.00. Please note: if you select more than the number of Free K-Cup® samples allowed, you will be charged for the items in your shopping cart. For every six boxes on an order, you are eligible to select one free sample.
  • My order arrived damaged. What can I do?
    We apologize that your order was not received in its rightful condition. We understand your frustration concerning the state of your order upon its arrival. Keurig makes every effort to adequately pack your shipments to ensure the protection of their contents. Please contact our Customer Service for assistance with your damaged order.
  • When will I receive credit for my returned item?
    Your credit will be processed within three to four weeks and will be applied to the payment method you used to make the purchase.
  • Which methods of payment does Keurig.ca accept?
    We accept Visa, MasterCard and PayPal. If you do not have a credit card and wish to purchase Keurig® products, we do have partnerships with major retail locations across Canada. Please visit our Store Locator for more details.


How to reach our Customer Service team:

Beverage and Order Support:
1 800-361-5628

Other Support:
We reply within 24-48 hours

Send us an email
Keurig Canada Inc.
3700, Jean-Rivard Montreal,
Quebec H1Z 4K3 CANADA